After updating iOS to 18.1.1, the mail app is not working. It is totally malfunction and can’t receive nor send email. Start the mail app, it just pops up a white screen. I have tried to offload the app and reinstall it. It’s the same. When I hard reset the phone, it can pop up the mail account list but freezes. How do I fix it?
iPhone 14 Pro Max, iOS 18
Solution: Go to Settings. Click your name at the top to access your Apple Account. Look for a notice at the top of your Apple Account page that asks you to accept the new terms and conditions for Mail. Accept the new terms.
Context: Apple has introduced new AI features with Mail that requires the terms be accepted and it is causing all sorts of issues with the Mail app until you accept the new terms. I was having issues with Search, Sending mail, and indexing had also halted. Once I accepted these terms, everything worked perfectly again.
One more thing: Go to Settings > iCloud. Check the iCloud backup status. Mine had been halted, so it wasn't backing up. You may need to click Back Up Now after you've accepted the terms.
My usage situation: iPhone, Mac Mail user, iCloud account, Mac email account only. The only issue I had was on the iPhone Mail app (Mail was working fine on my Mac desktop and laptops). If this isn't your situation, then your mail issue may be different to mine.
Hope this helps someone!
Do you not realize that you’re On a thread that is full of people whose email no longer works because of the iOS 18? I am not on a VPN, my inbound and outbound both have Authentication as MD5 Challenge.
I get notifications of significant issues, and I haven’t seen this listed. I hope the next version solves your problems, but if not there is still troubleshooting to be done. The only reported email issue that I saw was that MS Exchange didn’t always sync correctly, but that was reported by less than 10 users.
Suddenly my email will not display all emails in a chain and consolidates them which is totaly unacceptable. I have gone into Outlook settings and there is no option to adjust the conversation view. It's as if it was removed and my mind was made for me, permanently. It's one thing to have settings messed with on an update, it's quite another to just not have settings to adjust and be forced to accept it how it is. iOS 18.1.1 does not have a kind relationship with Outlook mail.
KWDragon wrote:
It’s been more than a week. Has Apple announced any plans to fix this issue?
Given that you seem to have internet access, I suspect you have as much access to the news media as the rest of us.
KWDragon wrote:
It’s been more than a week. Has Apple announced any plans to fix this issue?
No, because it is an issue with YOUR PHONE, not one that affects the other roughly 500 million iPhones that have been updated.
Since applying the newest software update 18.1.1 my emails no longer come through every 15 minutes like before.
I checked my email settings, and they’re in the correct mode, they’re set to fetch every 15 minutes.
I’ve done a reboot several times and nothing changes, very frustrating and disappointed.
if I don’t tap the email icon for over 2 or 3 hours I have a ton of work emails that I’m not getting.
It is NOT the same issue on Mail and Messenger. The messenger problem is because META (not Apple) has not fixed bugs in Messenger, the app that they created.
For your Mail problem, start be reading the thread you posted to, and if the advice already posted doesn’t solve your issue, post back with more information.
Or go to Android; no one in this user-to-user forum cares. Then your email problem will be Google’s rather than Apple’s to solve.
One of my gmail accounts is not receiving emails on the iphone since update Thursday night. The second is. Has anyone found a solution? I have switched on and off many times, gone into settings and checked everything I was asked to check by Apple support and it still doesn't receive or send visibly - I received test email on my mac which receives all email as ever. Just not iphone since update. Any solutions?
An hour with regular tech and all they went through was everything I had already done. Why not just admit there is an issue and we will make sure it is fixed rapidly. I have set up outlook temporarily as main email account is gmail. I my iCloud emails don't get notified correctly either. I am optimistic that 18.2 will fix this. A few years ago we had a similar problem with Apple Mail which was fixed at the next update
Due to this bug/defect by Apple, my battery usage for the Mail app has been between 50% - 55% on a regular basis, forcing me to to have to recharge my phone now ever few hours even though my battery health is at 92%.
Anyone else experiencing that same thing due to this issue?
Apple, please help us!
Thank you, meterstick, for the information. Now I know to pressure my internet/email provider. While this account isn’t used for work, out of curiosity I checked my laptop to see if the emails (that I was able to download to iPhone after changing it to POP) I deleted were also deleted on my MacBook , and I found that they were not. All the emails are still there.
I forgot to add - my laptop, where I archive my work emails is set to POP in Outlook. Somehow this combination of IMAP on the stock iOS mail app for iPhone/iPad and POP on my laptop allows me to do what I need to do. It's been so many years since I set it up this way I'm not sure of the logic ;)
One thing - when I get a new laptop/desktop and have to reconfigure it for POP in a fresh install of Outlook I often get a message forcing me to accept an expired certificate because POP is basically an outdated protocol. This could be related to my third party ISP though. They still provide the instructions for a POP configuration but I think it's strongly discouraged from using it.
I have tried everything, but still cannot get emails on the Apple email app, iCloud, sky and yahoo will not work, and will not let me reinstall email account without deleting the originals therefore i would lose all saved emails. yahoo will only work if I go through the yahoo app this is after 18.1 iPhone update. Please can anyone help
Same. All I do is pick it up, turn it on and it drops 1% for every minute or so the screen is on.
I’ve just turned off everything that works in the background (e.g., fetch in email, which wasn’t working anyway) and almost all notifications. Hopefully this will slow it down.
Like others after the update to iOS 18.1.1 the sound notification no longer works for incoming mail. I checked all the sound setting and went to mail and to the advanced mail setting and to check the setting for incoming mail, but there is not an option for incoming mail. The fetch settings only gave me the option to update mail every 15 minutes and automatically if connected to power and WiFi, but did not correct the sound. Are there any other ways to correct this? I am missing critical messages my not getting automatic updated or notifications.
Mail not working after update iOS 18.1.1
