After updating iOS to 18.1.1, the mail app is not working. It is totally malfunction and can’t receive nor send email. Start the mail app, it just pops up a white screen. I have tried to offload the app and reinstall it. It’s the same. When I hard reset the phone, it can pop up the mail account list but freezes. How do I fix it?
iPhone 14 Pro Max, iOS 18
Solution: Go to Settings. Click your name at the top to access your Apple Account. Look for a notice at the top of your Apple Account page that asks you to accept the new terms and conditions for Mail. Accept the new terms.
Context: Apple has introduced new AI features with Mail that requires the terms be accepted and it is causing all sorts of issues with the Mail app until you accept the new terms. I was having issues with Search, Sending mail, and indexing had also halted. Once I accepted these terms, everything worked perfectly again.
One more thing: Go to Settings > iCloud. Check the iCloud backup status. Mine had been halted, so it wasn't backing up. You may need to click Back Up Now after you've accepted the terms.
My usage situation: iPhone, Mac Mail user, iCloud account, Mac email account only. The only issue I had was on the iPhone Mail app (Mail was working fine on my Mac desktop and laptops). If this isn't your situation, then your mail issue may be different to mine.
Hope this helps someone!
Me too I'm having the same issue. When I google where to find the mail app settings it says settings>apps>mail but that's not there. Now my mails aren't downloading no can my mails send. And might I add, what a completely inefficient, useless, unnecessary update. I mean seriously. completely unnecessary! my goodness.
All apps are located in Settings/Apps in iOS on the iPhone.
If you can not find the Mail app by using the search function, the app might either be restricted by Screen Time, or it has been deleted.
In that case you can download the app again, using the AppStore on your device:
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copied from: Delete built-in Apple apps on your iOS 12, iOS 13, or iPadOS device or Apple Watch - Apple Support
Similar issue here. iPhone 15 pro max, iOS 18.1.1 and ever since upgrading to this iOS my gmail account just freeze on ‘connecting’. I’ve tried turning phone on and off, deleting the mail account and reading it and nothing is fixing this.
what a nighmare. My chat ended in advisor saying uninstall and reinstall email accounts. I said others on community had done that and it didn't work. She said different people have different problems.
I had a similar problem. I kept getting a Network Error on my iPhone (which downloaded 18.1.1 recently) and my email accounts--all of them--refused to update with new messages. I thought it might be my university putting a firewall up for some reason, but on my MacBook everything runs fine.
Eventually the email did start syncing again, but it's unreliable. I'm also noticing problems with Instagram and other apps not fully loading content or going very slowly. The new update also drains my battery (it went from 90% to 35% in about 3 hours, most of which was spent in my pocket with the screen off). I feel very frustrated by this update.
This is beyond frustrating - my emails will not load - I get the spinning wheel of death - it’s not our network or anything else as everything works fine on my work Android using the same email addresses - this began as soon as I did the update and I’m so frustrated. Please fix this asap, Apple!!
I got you beat 2 hrs on Saturday with a regular tech then 1/2 hr with a senior tech. Then 10:30am-9pm today. Sending reports to engineers Centurylink sent me a message stating it’s coming from the 18.1 update from Apple and it’s widespread. CenturyLink on top of it LOL
One would think that a company worth 3.5 trillion dollars, u.s., would work the bugs out of software before putting it out for their customers to use. But no, it appears we are the canaries that tell them when things go dark in the coal mine, and/or worse. Thanks.
Recent update to ios 18.1.1 no longer allows for photos to be added to emails. Why?
@Longtimeappleuserfornow:
I can still send (attach) photos in Mail on my iPhone 12mini, iOS 18.1.1, as explained in this article:
Add email attachments in Mail on iPhone - Apple Support
And all of my Mail Accounts are still working, my 3rd party account and Apple iCloud Mail.
So not all users are having this issue, and it seems to be related to newer iPhones.
So l have a sneaking suspicion that there is more to this than we all know. The update was suppose to improve mail. Instead with AI involved l think it’s meant to read through the mail faster 🧐. Also explain this, my husband’s iPhone is older so he doesn’t get updates. But his third party mail is still affected hmm. Like l said more to this than we know. iPhone sales slowing down in China. I read Apple was hoping everyone will update their devices. I don’t have the funds to update. The current problem is draining my battery faster. Apple gonna replace my battery?
Apple this update IOS 18.1.1 is destroying my sanity! Emails are not coming in on my husbands iPad! One account comes in, his personal one doesn’t work at all. I deleted the account changed the password, reinstalled it and it still doesn’t load the emails! You need to fix this problem! You can see from this thread that it has been happening to multiple people! Please fix it! (It works on phone but not on IPad)
Jackson0265 wrote:
I tried setting up email using POP and it worked. My isp is advising me that I should use IMAP!! So I guess 18.1.1 screwed up IMAP
It certainly didn't for most people. IMAP is the dominant protocol these days. If using it had been broken by iOS 18.x, it would be very big news. Without a lot more information, I don't know why you were having issues but it seems unlikely that is the reason.
I did the password reset dozens of times! Still not working on iPad! This is ridiculous! I am not downloading the 18.1.1 to my phone or iPad until there is a resolution! My husband did and I am sick of hearing that he’s not getting his emails on iPad! He doesn’t know how to fix the issue so here I am over and over again trying everything!
I have 2 email accounts using IMAP, one using gmail and one using Yahoo (both of which are IMAP under the covers), and two using Microsoft Exchange.
All of them worked seamlessly after updating to 18.1 and 18.1.1.
Hello Apple, are you listening? iOS 18 update has caused both us to be unable to receive INBOUND email on our Internet service provider email account. We receive message “Unable to Connect to Server, check to see your settings are correct”. Yes, my settings are correct as verified with internet provider. Was on the phone an hour with Apple support, she tried everything she knew of, nothing worked. My internet email provider says that it is the Apple 18 update that caused the problem and Apple has to make a patch! I We sincerely hope you’re working on a patch. Thank you.
Mail not working after update iOS 18.1.1
