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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
After updating iOS to 18.1.1, the mail app is not working. It is totally malfunction and can’t receive nor send email. Start the mail app, it just pops up a white screen. I have tried to offload the app and reinstall it. It’s the same. When I hard reset the phone, it can pop up the mail account list but freezes. How do I fix it?
iPhone 14 Pro Max, iOS 18
Are you using a 3rd party Mail app or account like Outlook, for example?
Did you try to restore your iPhone to factory settings on your computer?
Restore your iPhone, iPad, or iPod to factory settings using a computer - Apple Support
No issues with the iCloud Mail account or 3rd party mail account from my provider on my iPhone 12mini, iOS 18.1.1
If you create a backup of your iPhone before setting it back to factory settings, you can restore your data afterwards from that backup.
Backup methods for iPhone, iPad, and iPod touch - Apple Support
No, I just use iPhone original mail app. I haven’t changed any settings. I don’t want to restore my iPhone to factory settings as there are many data inside. Are there any methods to fix it? It just occurs since I upgrade to iOS 18.1. I do have other old iPhone. Those which can’t be upgraded to iOS 18, still work properly
Mail not working after update iOS 18.1.1
