Excessive Wind Noise in Right AirPod Only - New Device, Latest Firmware
Dear Apple Support,
I am experiencing an ongoing issue with my recently purchased AirPods 4, specifically concerning excessive wind noise in the right earbud only.
Here is a detailed description of my situation:
Device Information:
- Purchase Date: Early October 2024 (less than 2 weeks ago)
- iOS Version: 18.1 (Latest version)
- AirPods Firmware: Latest version (confirmed at Apple Store)
- Warranty Status: Under warranty
Issue Timeline:
- Issue started approximately one week ago, suddenly without any apparent cause
- Visited Apple Store for diagnosis on October 21, 2024
- Apple Store technicians found no hardware issues, yet the problem persists
Issue Description:
- Only the right AirPod unit produces excessive wind/rushing noise
- The left AirPod functions perfectly normally
- This issue appeared suddenly, about a week after purchase
- The problem persists regardless of the environment or volume level
Steps Already Taken:
- Visited the Apple Store for diagnostic testing (October 21, 2024)
- Had the AirPods checked by Apple technicians who found no hardware issues
- Confirmed that both iOS and AirPods firmware are up to date
Given that these are newly purchased AirPods and the issue started so soon after purchase, I believe this might be a defective unit. While the Apple Store found no hardware issues, the problem significantly impacts the usability of the device, especially considering these are premium wireless earbuds.
I would greatly appreciate either a solution to resolve this issue or a replacement unit, as this device is well within its warranty period.
Thank you for your attention to this matter.
AirPods 4