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jack-serres Author

Level 1

16 points

Outlook.com issues after iOS 18 update

I saw this happening in the past too.

Outlook.com is not working properly after iOS 18 update.

I tried this with Safari and Chrome on iPhone 14

Login is possible.
Reading a message is possible.
Browsing folders and its messages is possible.
Writing a new message is possible.

Refreshing the page sometimes won’t work
It throws a random error and forces you to close the session and start again.

Responding a message won’t work.
Forwarding a message won’t work.
Moving a message to a folder won’t work.

For the 3 above, the page just quickly refreshes or creates a non-stop looping and finally throws an error.

Issue is between iOS and Outlook.com (it also won’t work with the Outlook app).

Clearing cache, restarting, etc (all basic troubleshooting) didn’t help.

I’m capable to manage my mail (responding messages) only while using Outlook.com on my PC.

Something similar like this happened in the same phone, with other iOS update (16 something…)

Anyone facing the same?

iPhone 14, iOS 18

Posted on Sep 20, 2024 6:36 AM

Top-ranking reply

Dannynic75

Level 1

20 points

Posted on Sep 26, 2024 5:34 AM

Have had the same problem since I updated to ios18 I’m not impressed as I’ve never had this problem before apple needs to get an update out asap.

View in context

60 replies

Omrakash

Level 1

14 points

Sep 25, 2024 11:34 PM in response to jack-serres

iPhone 6 ka software update available is not responsible

AlWeir

Level 4

2,629 points

Sep 26, 2024 5:56 AM in response to jack-serres

I am running iOS 18 on a iPhone 15 and haven't seen the problems you are experiencing.

Oct 4, 2024 3:22 AM in response to razmee209

Having the same technical issue for Outlook mail after Apple 18 update. No messages will open in the app.

Zdzich_

Level 1

8 points

Oct 10, 2024 5:29 AM in response to jack-serres

I experience the same ☹️

Not only regarding problems with Outlook web-client, described in this thread, like this one:

but also (today) regarding Outlook web-server:

I think that Outlook servers don’t know how to cope with malformed requests sent to them from Safari

jack-serres Author

Level 1

16 points

Sep 21, 2024 10:34 PM in response to scyriac

Thanks for commenting, syriac. Glad to know I am not the only one affected, unfortunately…

I have this reported to MS too, but still think this is a compatibility issue on Apple side. Their developers should align on a possible solution.

As I said, I saw this happening before…

jack-serres Author

Level 1

16 points

Sep 26, 2024 10:25 AM in response to Dannynic75

Hey there, Danny!

I do remember last time I had faced an issue similar to this I was using an iPhone 8, but cannot remember the iOS version, but was a 16-something, for sure.

Fingers crossed they will hear our complaints and release a hot-fix.

Cheerio.

jack-serres Author

Level 1

16 points

Sep 26, 2024 11:13 AM in response to mynameisLaure

Hey Laure,

Just stopping by to update you: indeed, setting up my Outlook account on Mail app work like a charm!

But the idea of creating (and maintaining) an additional local database on my phone is not I would enjoy the most.

I rather want to go back to the classic browser (on Safari, preferably) method.

; )

Sep 27, 2024 9:03 AM in response to jack-serres

Just coming here to say this is happening to me as well trying to use my work email. I have a 15 Pro Max.

However for me the issue seems to be limited to Safari and so far I have not run into any issues accessing it through Chrome. In Chrome everything opens as it should and I don't receive any connection errors.

Sep 27, 2024 10:29 AM in response to jack-serres

Someone@hotmail.com has worked since 1993 without fault. After upgrading my iPhone 13 Pro to iOS 18 someon@hotmail.com will not work. IMAP reports problems with password. Deleting account only caused further problems. iPhone will not allow recreation of the account. IMAP is not happy/does not support password. iPhone XR which has never had a hotmail account works perfectly. Does anyone have any idea?

jack-serres Author

Level 1

16 points

Sep 27, 2024 1:06 PM in response to chemicalxv

Lucky you! I was able to replicate the issue on both Safari and Chrome (I didn’t want to install also Opera for testing purposes, as well as for any other browser options available).

I use apps at the minimal level on my phone (don’t even use any social media and I feel good about that too).

Mail app is now used for the time being, but only ‘till any hot-fix is made available, so I can come back to mail over Safari, only, as in the past.

: )

jack-serres Author

Level 1

16 points

Sep 27, 2024 1:14 PM in response to helrat1947

But you are reporting issues with Mail app or Outlook app, right?

The original post was created to report issues with mail-over-browser use.

I did mention that I tried testing my account with Outlook app too, but just for testing purposes. It didn’t work well, by the way.

I always liked to manage my email over browser, only, not relying on apps.

Exceptionally I had to setup my Outlook account with Mail app. Otherwise I couldn’t respond to messages, pure and simple…

jackzero

Level 1

9 points

Sep 28, 2024 9:25 AM in response to jack-serres

I have been trying for 8 days to get logged back in to my Microsoft account via Edge and the Microsoft Authenticator. No luck. At this point I have become extremely agitated. I FINALLY got in touch with Microsoft tech support. They say it is purely an Apple issue. I believe they are correct. I have reset my Microsoft password and uninstalled and reinstalled that authenticator numeros times. I can log in to my Microsoft Account on my Macbook M3 Pro, My 12" iPad and my Desktop Windows 11 PC without an issue, so it's not an account issue. I simply cannot log in on my new iPhone 16 Pro. I keep getting an error in Edge and the Authenticator "too many attempts".

Before I go completely mad someone from APPLE fix or respond to this issue. I absolutely need to get logged in to my Microsoft account on my iPhone 16 Pro.

I had zero problems on my iPhone 13 Pro running iOS 18. Please help!

jack-serres Author

Level 1

16 points

Sep 28, 2024 10:22 AM in response to jackzero

Hey jackzero.

It sounds that you definitely have a different issue here.

Are you able to log into your Outlook.com account using the browser (Safari, Chrome, Edge) on your iPhone 13 Pro running iOS 18?

Then, are you able to simply reply to an email, have it forwarded, move the message to any other folder?

Let us know.

jackzero

Level 1

9 points

Sep 29, 2024 3:30 AM in response to jack-serres

I cannot login to outlook.com on Edge, Safari or Chrome. All those browsers want me to login to my Microsoft account or sync my setting. Upon clicking on and trying to login to my account on Safari or Chrome the screen goes blank, never to recover. When I try on Edge, it want me to use the Authenticator, which of course I cannot do either because it wants me to setup my account, which I cannot do because it will no log me in due to "too many attempts".

I cannot login to outlook.com nor any Microsoft address without first logging in to my account. It's a vicious loop of going no where. Anything associated with Microsoft on my phone is fubar'd.

No Word, no Excel, no Outlook or anything associated with my account/syncs are possible. This issue is "only" on my iPhone 16 Pro! My iPad running 17.7 has no issues!

I fear I may have to wipe my new iPhone 16 and just start from scratch, which I deeply dread.

jack-serres Author

Level 1

16 points

Sep 29, 2024 4:22 AM in response to jackzero

Hi again jackzero.

I had a similar issue - like yours, but it affected me while using my iPhone and my PC as well.

When I browsed around, at that time (about a bit more than a month ago) to understand the case, I just realised I was not alone. I read about people facing the same.

After managing to get support from Microsoft, they have investigated my logs (on their side), and came out with the reason that my account had simply ‘stalled’.

They have done some kind of reset, that allowed me to get back to my mail, without the ‘looping’ thing.

Definitely not your case, as you are capable to use your account on your iPad, right?

I hope for the best, and in case you plan to report something to Microsoft, you can mention the ‘stalled account’ scenario. You never know…

Outlook.com issues after iOS 18 update