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Outlook.com issues after iOS 18 update

I saw this happening in the past too.


Outlook.com is not working properly after iOS 18 update.


I tried this with Safari and Chrome on iPhone 14


  • Login is possible.
  • Reading a message is possible.
  • Browsing folders and its messages is possible.
  • Writing a new message is possible.


  • Refreshing the page sometimes won’t work
  • It throws a random error and forces you to close the session and start again.


  • Responding a message won’t work.
  • Forwarding a message won’t work.
  • Moving a message to a folder won’t work.

For the 3 above, the page just quickly refreshes or creates a non-stop looping and finally throws an error.


Issue is between iOS and Outlook.com (it also won’t work with the Outlook app).


Clearing cache, restarting, etc (all basic troubleshooting) didn’t help.


I’m capable to manage my mail (responding messages) only while using Outlook.com on my PC.


Something similar like this happened in the same phone, with other iOS update (16 something…)


Anyone facing the same?

iPhone 14, iOS 18

Posted on Sep 20, 2024 6:36 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 26, 2024 5:34 AM

Have had the same problem since I updated to ios18 I’m not impressed as I’ve never had this problem before apple needs to get an update out asap.

60 replies

Sep 20, 2024 9:50 AM in response to jack-serres

jack-serres wrote:

• I saw this happening in the past too.

Outlook.com is not working properly after iOS 18 update.

I tried this with Safari and Chrome on iPhone 14

Login is possible.
• Reading a message is possible.
• Browsing folders and its messages is possible.
• Writing a new message is possible.
Refreshing the page sometimes won’t work
• It throws a random error and forces you to close the session and start again.
Responding a message won’t work.
• Forwarding a message won’t work.
• Moving a message to a folder won’t work.
For the 3 above, the page just quickly refreshes or creates a non-stop looping and finally throws an error.

Issue is between iOS and Outlook.com (it also won’t work with the Outlook app).

Clearing cache, restarting, etc (all basic troubleshooting) didn’t help.

I’m capable to manage my mail (responding messages) only while using Outlook.com on my PC.

Something similar like this happened in the same phone, with other iOS update (16 something…)

Anyone facing the same?

https://support.microsoft.com/en-us

Sep 26, 2024 10:18 AM in response to mynameisLaure

Hi Laure,


Thanks for the tip, but I wanted to bring awareness to Apple and its developers for those using their access to Outlook.com over browsers.


I can give a try, and follow your suggestion, just for the sake of testing the Mail app, but it’s not an option for me to use apps to manage my emails.


As a reminder, I did give a try on installing the Outlook app: after confirmation that issues were observed there as well, I simply uninstalled the app. As simple as that.


: )


I sincerely hope any hot-fix from Apple will be released anytime soon and lots of people using browser as primary mean of access to Outlook.com will get that smile in their faces back.


Having also Gmail and Yahoo email accounts being accessed over browser (Safari and Chrome) the issue is not observed with those mail providers. This is just an additional comment over my first post.


Take care.

Sep 29, 2024 8:41 AM in response to jack-serres

My specific issue has been RESOLVED!!

When transfering my iPhone 13 to my iPhone 16, I have VPN services on. Turning it off would only come back on automatically! Here's my reply post on Apple Community. If you cannot get some APPs to install on new iPhone and iOS 18, this might be the problem. It was absolutely my problen and is now solved.


iPhone 16 w/IOS 18 -can’t log into some a… - Apple Community



Settings > General > scroll down to VPN & Device Management [select]. > VPN [select]. > simply turning off VPN Status will auto reconnect and turn VPN back on. > Select ExpressVPN Lightway [CLICK ON the blue i ] > TURN OFF Connect on demand.


Oct 11, 2024 7:13 AM in response to Zain8376

Remove your present email from Mail and re-enter it using the appropriate option. With that being said if it is a Hotmail or Outlook email try using the Outlook.com option. If that doesn't work try the Microsoft Exchange option. If that still doesn't work about the only alternative you have is to download the Outlook app from the app store and use that for Microsofts email be they Outlook, Hotmail or MSN

Sep 26, 2024 5:53 AM in response to Omrakash

Which iPhones are Vintage and Obsolete in 2024?

Vintage iPhones

  • iPhone SE (1st generation)
  • iPhone 6s
  • iPhone 6s Plus (except for 32GB model)
  • iPhone 7
  • iPhone 7 Plus
  • iPhone 8
  • iPhone 8 Plus

Obsolete iPhones

  • iPhone (Original)
  • iPhone 3G (all models)
  • iPhone 3GS (all models)
  • iPhone 4 (all models)
  • iPhone 4S
  • iPhone 5
  • iPhone 5C
  • iPhone 5S
  • iPhone 6
  • iPhone 6 Plus


Nov 4, 2024 6:00 PM in response to jack-serres

Yes, iOS 18.1 update helped some way.

However, less often but still, I am facing these issues:

  • Outlook web app interface in Safari cannot load data showing spinning wheel
  • After dozen of seconds it shows Retry button
  • Nevertheless after clicking this button Safari browser still cannot load data
  • Closing tab and reopening it does not help
  • Closing Safari app and reopening it also does not help
  • Second close of Safari app and reopen also does not help
  • Third close of Safari app and reopen does help


BTW: there is annoying new function "render of last webpage view" causing user to think that webpage has frozen in a tab which user is getting back to

Outlook.com issues after iOS 18 update

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