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jack-serres Author

Level 1

16 points

Outlook.com issues after iOS 18 update

I saw this happening in the past too.

Outlook.com is not working properly after iOS 18 update.

I tried this with Safari and Chrome on iPhone 14

Login is possible.
Reading a message is possible.
Browsing folders and its messages is possible.
Writing a new message is possible.

Refreshing the page sometimes won’t work
It throws a random error and forces you to close the session and start again.

Responding a message won’t work.
Forwarding a message won’t work.
Moving a message to a folder won’t work.

For the 3 above, the page just quickly refreshes or creates a non-stop looping and finally throws an error.

Issue is between iOS and Outlook.com (it also won’t work with the Outlook app).

Clearing cache, restarting, etc (all basic troubleshooting) didn’t help.

I’m capable to manage my mail (responding messages) only while using Outlook.com on my PC.

Something similar like this happened in the same phone, with other iOS update (16 something…)

Anyone facing the same?

iPhone 14, iOS 18

Posted on Sep 20, 2024 6:36 AM

Top-ranking reply

Dannynic75

Level 1

20 points

Posted on Sep 26, 2024 5:34 AM

Have had the same problem since I updated to ios18 I’m not impressed as I’ve never had this problem before apple needs to get an update out asap.

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61 replies

jack-serres Author

Level 1

16 points

Sep 29, 2024 4:22 AM in response to jackzero

Hi again jackzero.

I had a similar issue - like yours, but it affected me while using my iPhone and my PC as well.

When I browsed around, at that time (about a bit more than a month ago) to understand the case, I just realised I was not alone. I read about people facing the same.

After managing to get support from Microsoft, they have investigated my logs (on their side), and came out with the reason that my account had simply ‘stalled’.

They have done some kind of reset, that allowed me to get back to my mail, without the ‘looping’ thing.

Definitely not your case, as you are capable to use your account on your iPad, right?

I hope for the best, and in case you plan to report something to Microsoft, you can mention the ‘stalled account’ scenario. You never know…

jack-serres Author

Level 1

16 points

Oct 1, 2024 7:20 AM in response to Angrn99

Hey Angrn99

You are referring to Outlook.com being managed over browser, just on you phone, right?

While we don’t have a hot-fix available from Apple, have you tried using a pc/mac, or even the Mail app on phone?

These are the only options for me right now that work fine.

pkgraum

Level 1

8 points

Oct 1, 2024 1:19 PM in response to jack-serres

Pretty sure it’s not Apple, it’s the outlook live not keeping up with compatibility. Looks like little by little they are going to stop supporting Apple so maybe it’s time to change my mail software. Too bad I really liked Outlook live, but it really is becoming more trouble than it’s worth. They probably think they’re going to sell more full paid edition this way, for me they’ll just lose me as a long-term customer. They started off about six months ago, conflicting with yahoo and AT&T mail servers now with iOS 18 update there’s all kinds of issues. Too bad used to be a nice mail app. Guess I’ll just have to start getting used to Apple mail instead.

jack-serres Author

Level 1

16 points

Oct 4, 2024 7:17 AM in response to christinefromclewiston

Hi Christine!

I’m afraid you need to use the Mail app. This is what I am doing on phone - until the hot-fix will be made available.

While using the Outlook app, I was able to open emails, but not capable to respond/forward them - nor move them to another folder.

cornel48

Level 1

8 points

Oct 10, 2024 6:00 AM in response to jack-serres

I’m sooooo frustrated with the ios18 update. Most of my apps don’t function properly.

I can’t save any files in my microsoft office apps.

I can’t upload any documents in my mails.

This update is terrible!!

jack-serres Author

Level 1

16 points

Oct 10, 2024 6:52 AM in response to AlWeir

Have you noticed that I mentioned Outlook app does not work (at least for me)?

I can replicate the same issues on both web version (over Safari/Chrome) and Outlook app.

I am using Mail app (Apple resident app) to manage my mail, but just until Apple/Microsoft release a solution for this bug.

jack-serres Author

Level 1

16 points

Oct 10, 2024 6:56 AM in response to cornel48

Fortunately - for me - I have not got conflicts with my other apps. Just Outlook app, which I had installed just as an attempt to bypass the errors found while using Safari/Chrome to log into Outlook.com

Zain8376

Level 1

8 points

Oct 11, 2024 7:13 AM in response to jack-serres

I’ve definitely experienced something similar in the past with Outlook.com after an iOS update. It’s really frustrating when basic functions like replying or forwarding emails stop working, especially after clearing cache and doing all the usual troubleshooting steps. Sometimes these issues are fixed after a patch from either Apple or Microsoft, so hopefully, they release a fix soon.

[Edited by Moderator]

lanyond

Level 1

8 points

Oct 27, 2024 7:58 PM in response to jack-serres

iPhone is restricted by Apple to not update past 16.7.10

Outlook requires v17 or more to work on iPhone.

Apple have basically turned my device into a basic phone as I can’t access emails due to how Apple restrict their updates on different models.

How can this be resolved without buying a new phone?

jack-serres Author

Level 1

16 points

Oct 29, 2024 7:51 AM in response to lanyond

Hi.

Not sure I understand your case…

Are you saying you hold an old iPhone, and cannot take advantage of updates?

Have you tried to use Outlook.com (over browser) instead of Outlook app or even Mail app?

Apparently, after the recent update to 18.1, I recovered the ability to manage my Outlook mail account over browser.

Still need to perform more tests…

Anyone still facing the original issue reported (after you update to 18.1)?

Nov 27, 2024 7:43 AM in response to jack-serres

Outlook freezes after IOS 18 update. Here's what I did. Signed in to MS365 and downloaded the Outlook Update and boom! Fixed. Before you go, and while I wait for the MS Outlook update to download (7 mins),

[Edited by Moderator]