You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

rtvman Author

Level 1

79 points

After updating to iOS 18, Photo App is not working on my iPhone 14 Pro

I upgraded my iPhone 14 Pro to OS 18. Everything seems to be working well except for the Photo App. My photos library is made up of folders with a year designation, and then albums from that year in the folder. When I tap a folder, it opens to the album list but then locks up. I've tried this with several different folders/albums and it locks up every time. I can use other features of the photo app, but it is now useless trying to look at albums. I've restarted the phone but no change. After the app locks up, I close it and when I reopen it, it opens to a black screen and takes a few sections to actually get into the app. I've not seen this issue yet addressed online and and wondering if it's a bug.

[Re-Titled by Moderator]

iPhone 14 Pro, iOS 18

Posted on Sep 19, 2024 6:43 PM

Top-ranking reply

leila-timea

Level 1

32 points

Posted on Sep 30, 2024 12:21 PM

Same problem, my photos app crashes when I try to open. After two restarts, works once or twice then crashes again. I can view photos if I enter camera then click the photos in the corner, but won’t let me on the app as it crashes! Please fix!!!

View in context

75 replies

Oct 14, 2024 7:35 AM in response to limsx_

Yeeyy it worked for me as well!

Thank you so much for shareing this!!

emnoclo

Level 1

8 points

Oct 16, 2024 3:57 AM in response to rtvman

Similar issues here on my iPhone 16 Pro Max iOS 18. I use auto adjust editing for almost every photo, but on certain photos, doing that completely crashes and closes the app. It’s SUPER annoying!!

Oct 16, 2024 10:22 AM in response to rtvman

As an iPhone 12 pro user, I also have problems with the Photo app. When accessing the album list, the app blocks. There is nothing to do but restart the photo app.

Whois666

Level 1

8 points

Oct 21, 2024 2:52 PM in response to asm613

The same for me, when i try to search for Videos, just when i type Vi it quite the app

Nov 2, 2024 4:04 PM in response to rtvman

Same issue here. iPhone 14 Pro Max. Can’t send photos from photo app to someone through message either.

Xime89

Level 1

8 points

Nov 4, 2024 6:00 PM in response to rtvman

Photo app is crashing on my iPhone 14 Pro with iOS 18.0.1

please fix this!!

I JUST WANT TO SEE MY PHOTOS!!

Nov 5, 2024 5:44 AM in response to rtvman

My freezes too! I have the 16 Pro Max with iOS 18 and 80% of the time I press my Albums it freezes! Also some of my albums don’t appear.

Xime89

Level 1

8 points

Nov 5, 2024 5:56 AM in response to Wdior1998

Yesterday support told me to update to the latest version of iOS (18.1) and it got solved 🙌🏻 @wdior1998

rtvman Author

Level 1

79 points

Nov 5, 2024 6:04 AM in response to Xime89

Glad it worked for you. Didn’t fix my problems.

Nov 6, 2024 5:23 AM in response to rtvman

This is systemic, Apple- you going to fix this? Camera/photos app is useless.

jted17

Level 1

13 points

Nov 9, 2024 7:15 PM in response to rtvman

I have iPhone 15 pro having the same problem after updating to iOS 18

jted17

Level 1

13 points

Nov 9, 2024 7:16 PM in response to Xime89

That’s when the problem started for me!!!!

Kurttb1

Level 1

8 points

Nov 16, 2024 2:49 PM in response to rtvman

My iPhone 13 Pro photo app is freezing especially when trying to edit a picture or open a folder in albums just noticed this in the past couple days

rtvman Author

Level 1

79 points

Nov 16, 2024 2:54 PM in response to rtvman

I've also noticed as of yesterday, when I successfully get into an album. If I try to pinch and swipe to make an image larger, the program freezes. It requires a restart. Another problem noticed.

retrack

Level 1

13 points

Nov 24, 2024 2:14 PM in response to rtvman

J’ai exactement le même problème.

After updating to iOS 18, Photo App is not working on my iPhone 14 Pro