After updating to iOS 18, Photo App is not working on my iPhone 14 Pro

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Level 1

79 points

After updating to iOS 18, Photo App is not working on my iPhone 14 Pro

I upgraded my iPhone 14 Pro to OS 18. Everything seems to be working well except for the Photo App. My photos library is made up of folders with a year designation, and then albums from that year in the folder. When I tap a folder, it opens to the album list but then locks up. I've tried this with several different folders/albums and it locks up every time. I can use other features of the photo app, but it is now useless trying to look at albums. I've restarted the phone but no change. After the app locks up, I close it and when I reopen it, it opens to a black screen and takes a few sections to actually get into the app. I've not seen this issue yet addressed online and and wondering if it's a bug.

[Re-Titled by Moderator]

iPhone 14 Pro, iOS 18

Posted on Sep 19, 2024 6:43 PM

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Answer 1

Top-ranking reply

leila-timea

Level 1

32 points

Sep 30, 2024 12:21 PM in response to rtvman

Same problem, my photos app crashes when I try to open. After two restarts, works once or twice then crashes again. I can view photos if I enter camera then click the photos in the corner, but won’t let me on the app as it crashes! Please fix!!!

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Answer 2

asm613

Level 1

26 points

Sep 22, 2024 10:19 AM in response to rtvman

I have a 12 pro, updated to iOS 18, my photo app closes during specific search. I was searching. Disney photos, every Disney search closes the app after hitting the’i’ key (Di) closes app upon entering i. How weird- other searches do not close the app. and the problem doesn’t happen on my xs max. Plenty of room in memory- closed & restart app- powered down & restart device- still happens on 12 pro

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Answer 3

sinisa-m

Level 1

14 points

Sep 30, 2024 11:23 PM in response to eniee

That doesn't solve the problem, Apple needs to fix this ASAP.

I have no idea how they can make an app that doesn't report a bug but just crashes... they must have hired developers with only 1 year of experience.

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Answer 4

Mugaduga

Level 1

26 points

Sep 28, 2024 9:16 AM in response to rtvman

Same issue here - IOS 18 iPhone 16 Pro Max

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Answer 5

AstroSim

Level 1

18 points

Sep 20, 2024 11:45 PM in response to rtvman

Having exactly the same problem with my iPhone14 on iOS 18. Photos app locking up and eventually crashing when opening up folders containing albums. I see the list of albums contained within the selected folder but the app straight away no longer responds and eventually gets killed. 256Gb model and only using around 85Gb.

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Answer 6

limsx_

Level 1

8 points

Oct 14, 2024 7:00 AM in response to rtvman

Hi guys

I encountered the same issue, although mine started over a week after updating to version 18. I tried restarting my phone, resetting network settings, and even resetting all settings, but nothing seemed to work. Eventually, I reached out to Apple Support, and they were able to help me fix it!

Here’s what worked: I changed my region from the United Kingdom to the United States, opened the Photos app, and it started working again! After that, I switched the region back to the UK, and it continued to work just fine.

Additionally, I had four languages set up on my phone, and the support agent advised me to temporarily remove them, which may have contributed to the solution as well.

I hope this helps anyone facing the same problem!

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Answer 7

Sep 29, 2024 3:51 AM in response to rtvman

App photo crash every time I try to edit a photo changing filters in my 256gb iPhone 15 pro max very annoying

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Answer 8

rtvman Author

Level 1

79 points

Sep 26, 2024 11:11 AM in response to Thomasmark87

So it seems there is apparently *something* screwy with the photos app in IOS 18. Different phones, slightly different issues and some the same. Am wonder if the number of photos has anything to do with it. My photos app has around 38,500 photos all arranged in albums and folders.

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Answer 9

rtvman Author

Level 1

79 points

Sep 30, 2024 7:10 AM in response to kyocera5

The workaround I use is I tap the albums button. All my folders and albums are displayed and I can access them. If I try tapping on an album thumbnail that appears on the main screen beneath the albums button- it locks up.

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Answer 10

Oct 16, 2024 9:56 PM in response to rtvman

An Apple Genius support agent advised me that this is likely a problem with my iPhone 14 Pro Max and took me through process to attempt to fix. Required 1. do full backup of everything to icloud. 2. download iTunes on PC. 3. use cable to do hard reset/restore of iPhone via iTunes. So after several hours doing all this and the anxiety of possibly losing everything on my iPhone, I got my iPhone restored. But Photos app was still not working correct. Same issues. Apple agent said that every iOS release has some issues and iOS 18 wasn't perfect but refused to accept that Photos app wasn't working due to iOS18 upgrade. I highlighted the large number of people on this forum with the same issue and they just said iOS 18 isn't perfect. Does Apple have any representatives read this forum? If so, please please get this fixed. It is a core part of the iPhone experience and it has been great for many years. But if it doesn't get fixed soon, I'm jumping to Samsung and will never buy another iPhone.

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Answer 11

Oct 13, 2024 9:26 AM in response to rtvman

I am having similar issues when . I click auto edits in photos or edit a photo the app keeps on crashing it is very frustrating I am on iOS 18.0.1 on iPhone 16 Pro

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Answer 12

Sep 26, 2024 7:49 AM in response to asm613

I have this exact issue on my iPhone 15 pro. Happens when I type w then i trying to search wildlife. It crashes every time. Other searches are fine. It also happens with some other searches too. My MacBook m3 air on Sequoia is doing the same. However my iPad Air 4 on iPad OS 18 is fine.

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Answer 13

rtvman Author

Level 1

79 points

Sep 20, 2024 7:57 AM in response to Richard.Taylor

Tried the forced restart and thought it may have fixed it but after browsing through a few folders then albums, it locked up again. My phone has 256 GB capacity and I'm only using 86 GB of that. I don't know how to check memory (as in RAM?). As I mentioned in my update, I can access all folders and albums if I tap on the albums icon as opposed to scrolling through the folders themselves below that on screen button. Good news is I can access taping albums first so at least that works. Not sure why I can't tap on the individual folder icons. The folders open and I see the albums listed, but that's when the phone locks up.

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Answer 14

Sep 30, 2024 1:48 PM in response to leila-timea

same here!! i tried everything but my photos app keeps crashing eventhough i restart, turned off, force restart and even reset the settings. Also, i bought iCloud+ because i thought it might help because i have tons of pictures but yeah nothing helps, it still crashes. 😭 Please fix it already.

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Answer 15

Oct 20, 2024 4:08 AM in response to rtvman

In addition to all the other bugs/errors I’ve posted about, two more problems with Apple Photos app. Can’t remove photos from albums. They momentarily disappear and then reappear. Also can’t add a location. Location can be added but it immediately reverts to have no location. This app is so badly broken. Nothing is working properly. Apple please roll back to previous version that worked for a decade!!!

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