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rtvman Author

Level 1

79 points

After updating to iOS 18, Photo App is not working on my iPhone 14 Pro

I upgraded my iPhone 14 Pro to OS 18. Everything seems to be working well except for the Photo App. My photos library is made up of folders with a year designation, and then albums from that year in the folder. When I tap a folder, it opens to the album list but then locks up. I've tried this with several different folders/albums and it locks up every time. I can use other features of the photo app, but it is now useless trying to look at albums. I've restarted the phone but no change. After the app locks up, I close it and when I reopen it, it opens to a black screen and takes a few sections to actually get into the app. I've not seen this issue yet addressed online and and wondering if it's a bug.

[Re-Titled by Moderator]

iPhone 14 Pro, iOS 18

Posted on Sep 19, 2024 6:43 PM

Top-ranking reply

leila-timea

Level 1

32 points

Posted on Sep 30, 2024 12:21 PM

Same problem, my photos app crashes when I try to open. After two restarts, works once or twice then crashes again. I can view photos if I enter camera then click the photos in the corner, but won’t let me on the app as it crashes! Please fix!!!

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75 replies

mellah33

Level 1

8 points

Oct 26, 2024 8:57 PM in response to rtvman

this is happening to my iphone 12 pro max too right now… i just updated it like a week ago and it was doing fine but suddenly this morning when i opened it, it crashed and then i tried to open it again but it exits after a second opening. pls fix this apple :((

Alancito

Level 7

28,337 points

Oct 27, 2024 2:14 AM in response to mellah33

mellah33 wrote: "this is happening to my iphone 12 pro max too right now… i just updated it..."

mellah ~ The long process of applying an iOS update to an old iPhone with a weak battery can be the proverbial "straw that broke the camel's back." So...

Does your iPhone 12 Pro Max still have its original battery?

And what's the Maximum Capacity % here?...

Settings > Battery > Battery Health & Charging

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Oct 28, 2024 6:52 PM in response to rtvman

I do have problem with photo app but little different. I cant change font size and color of text. Sometime can change font size but never color or different font. This happens after updating to iOS 18.0.1 and continue even after updating to iOS 18.1. I have iPhone 13.

Alancito

Level 7

28,337 points

Oct 29, 2024 4:39 AM in response to mellah33

mellah33 wrote: "...my phone still does have the original batt and my max capacity is still at 93%..."

mellah ~ That's unexpectedly high for an iPhone 12 Pro Max battery that could be four years old. Max capacity can decline by 1% / month, so I wonder how accurate that 93% is. Check which version of iOS you're running:

Settings > General > About > iOS Version

...and if it's not the current 18.1, update.

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Nov 24, 2024 8:12 AM in response to rtvman

Same thing with my iPhone 13 Pro Max. I upgraded to 18 last night and my photos are gone and the app stopped working. Any app I try to use photos from it won’t work. You can’t even load them from the camera app.

Alancito

Level 7

28,337 points

Nov 6, 2024 5:58 AM in response to CallMeUllr

CallMeUllr wrote: "...Apple- you going to fix this?..."

CallMeUllr ~ As this is a user-to-user community, Apple isn't here to answer that question. Use this form:

Feedback - Photos - Apple

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sgoulet

Level 1

0 points

Sep 27, 2024 7:48 AM in response to asm613

Same with my iPhone 14 Pro IOS 18. Photo app keep crashing when I do search with more than 1 criteria

LocalBus

Level 1

4 points

Sep 27, 2024 10:24 PM in response to rtvman

I have same issue on iPhone 15 iOS 18 when search the word “met”.. it crashes.

sinisa-m

Level 1

14 points

Sep 30, 2024 8:28 AM in response to rtvman

Similarly, on my iPhone 13 mini, 256GB (191GB free), on iOS 18 the Photos app crashes when using the search function.

Sep 30, 2024 12:20 PM in response to rtvman

Same issue here. Iphone 16 pro max 512GB, photos app crashes upon opening. After restart, works a few times the it crashes again. Also, battery life is very poor!!