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After updating to iOS 18, Photo App is not working on my iPhone 14 Pro

I upgraded my iPhone 14 Pro to OS 18. Everything seems to be working well except for the Photo App. My photos library is made up of folders with a year designation, and then albums from that year in the folder. When I tap a folder, it opens to the album list but then locks up. I've tried this with several different folders/albums and it locks up every time. I can use other features of the photo app, but it is now useless trying to look at albums. I've restarted the phone but no change. After the app locks up, I close it and when I reopen it, it opens to a black screen and takes a few sections to actually get into the app. I've not seen this issue yet addressed online and and wondering if it's a bug.


[Re-Titled by Moderator]


iPhone 14 Pro, iOS 18

Posted on Sep 19, 2024 6:43 PM

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Question marked as Top-ranking reply

Posted on Sep 30, 2024 12:21 PM

Same problem, my photos app crashes when I try to open. After two restarts, works once or twice then crashes again. I can view photos if I enter camera then click the photos in the corner, but won’t let me on the app as it crashes! Please fix!!!

67 replies

Oct 20, 2024 4:08 AM in response to rtvman

In addition to all the other bugs/errors I’ve posted about, two more problems with Apple Photos app. Can’t remove photos from albums. They momentarily disappear and then reappear. Also can’t add a location. Location can be added but it immediately reverts to have no location. This app is so badly broken. Nothing is working properly. Apple please roll back to previous version that worked for a decade!!!

Oct 16, 2024 5:20 PM in response to rtvman

I agree I hate this new iOS 18.1 before my icons in photos was albums etc now I can’t find anything also if I clicked on a photo and then the 3 dots I could choose which photo app to edit photos you can’t do that either ! Worst update ever they need to fix it and put it back how previous version was many of my apps I lost everything in!!

Oct 20, 2024 7:16 AM in response to rtvman

Yep. Same issue. Have a 16 Pro Max, 256GB (with only 102GB in use). Today is the first time I’ve had this issue, but it now happens every time I try and use the Photo app. I was trying to edit some photos this morning, and seemed that every time I got to the “brilliance” adjustment, the app would crash. I’ll have to try with different commands to see if I get the same result. I’ve done a hard restart, and even reverted back to a previous iCloud backup. Nothing has worked.


Definitely an issue Apple needs to resolve promptly. Whole reason I bought this phone was the camera and the enhancements to the photo app.

Oct 22, 2024 5:44 AM in response to rtvman

Dear people,


The solution given by rtvman is the best temporary solution to my problem.

1. Open the Photo app

2. Click on the heading Albums >, so not directly on one of the albums

3. A Header appears with the buttons: Personal - Shared - Activity

4. I can now scroll freely through the list of albums


If you click directly on one of the albums in 2. it goes wrong.


I wish you good luck

Sattelplatzmeister

Oct 17, 2024 4:56 AM in response to warrenfrommelbourne

warrenfrommelbourne wrote: "...Does Apple have any representatives read this forum?..."

warren ~ Although Apple administers these communities, that doesn't include reading each of thousands of daily posts. However, Apple will "read all feedback carefully" here:


Feedback - Photos - Apple


Also: "Apple may respond to questions but does not formally provide technical support on the Site." Source:


Apple Support Communities Use Agreement


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Oct 20, 2024 4:32 AM in response to warrenfrommelbourne

warrenfrommelbourne wrote: "...Thanks Apple. You really should thoroughly test the upgrades (...) Apple please roll back to previous version..."

warren ~ Addressing comments to Apple in this user-to-user community is likely confusing new members. As previously pointed out to you: Although Apple administers these communities, that doesn't include reading each of thousands of daily posts. However, Apple will "read all feedback carefully" here:


Feedback - Photos - Apple


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Oct 4, 2024 1:25 PM in response to asm613

I have the exact same problem. Sooooooo annoying and frustrating! When I try to search any word or date in my library of over 20,000 pictures (that was perfectly fine before this miserable update), it will crash over and over again. Sometimes rebooting the phone helps, sometimes it doesn't. But when I depend on rapidly finding and navigating my library....what's the point when it just crashes? Additionally, none of my albums by location are working either...the location (that I have meticulously saved for each photo) is now empty.


  • iPhone Pro 15


Apple: Please fix the photo app, make it simple, useful, and functional like it was before.

Sep 22, 2024 10:38 AM in response to asm613

There have only been a handful of users who are reporting issues with the Photo app so far, but it seems there might be something going on. Can only hope an update might fix the issue. I still can't access the thumbnail folders without causing My iPhone 14 Pro to lock up on the app. Accessing via the Albums button does work.

Sep 27, 2024 8:33 AM in response to rtvman

Same problem for me with iPhone 15 Pro. Only the first six folders (containing albums) can be opened. The folders after that cause the app to hang. Forced restart does not resolve the issue. Please fix this ASAP.


A workaround that occasionally works is to long press on a folder then click back and now tap that folder and it opens.

After updating to iOS 18, Photo App is not working on my iPhone 14 Pro

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