Apple Fitness+ disconnecting from device

When I called Apple I pointed them to this thread and they acknowledged the 100+ people that are experiencing this issue. I suggest that you all call Apple and report the issue to expedite a fix. Not because of many voices complaining, but they gather diagnostic data that I expect will help them get to the answer quickly. For what it’s worth I did have to spend a lot of time with them, mostly on hold, before I got to the specialist that could do the diagnostics.

I spent a couple hours last night and a couple today with support people. They took diagnostics from my watch and Apple TV 4 to share with engineers. Supposed to hear something 2-4 days. They also had me unpair and re-pair my watch, reboot my phone, reboot my Apple TV. None of that did any good.

I heard back that there is no news, but may hear something soon. I urge each of you to report this issue with your details, not to the community board but to Apple support. I sent screen shots of the error as well as shots of the the app and when it disconnects (time codes) and was able to get up the support chain. I’m 4 hours in. So please report this. Otherwise they won’t hear. Just click Apple support/fitnesss +/setup/ then call or chat you details to support.

Thank you for your reply!

I updated my watch with the update that came out yesterday to see if that would help and I managed to do a 30 minute workout with no issues whatsoever. But I’ll see how long it lasts, hopefully for the foreseeable!

I just tried a workout with the Apple TV remote in the same room and it disconnected me after 10 mins. I then took the remote and placed in another room and tried the workout again. No disconnection!!!! Coincidence?????

I feel that we need to mass Feedback Form this to Apple, and not depend on the community board to be something they pay attention to. This is obviously affecting everyone posting here, and the masses who think it's their fault and don't even get on the forum to see what's what. I am filling out the problem as Apple Watch, and including a link to this discussion.

Here is the Apple Watch link to make everyone's life quicker

https://www.apple.com/feedback/watch.html

I agree. This is definitely a hardware issue. Using the new Apple TV 4K with AirPods and Apple Watch is the only solution. I have completed a number 30 minute workouts now with the new Apple TV without any issues. I have also noticed that the heart rate is consistently connected with the new Apple TV.

The only work around using the Apple TV HD (I have MR912X/A) is air playing from the phone, with the AirPods connected to the Apple TV. This is a good work around however it is a work around and not acceptable when it is supposed to work directly from the Apple Fitness App on the TV. I am personally going to be requesting Apple upgrade my MR912X/A to the new MXH02X/A. I'm happy to pay any gap, but I purchased the MR912X/A specifically to use with Apple Fitness.

Looks like Apple just released IOS updates to address this issue...fingers crossed!!

I'm having the same issue as everyone else. I'm working out with my Series 6 Apple Watch, listening with my AirPods Pro (paired with Apple TV), and watching Fitness+ on Apple TV. During the workout, my heart rate will stop updating on the upper left of the screen and soon thereafter, I get the "device connection lost" message and the work out stops. When I try to start the workout again, I have to begin at the start. My Apple Watch is only about 6-7 feet away from the Apple TV and there is a direct line of sight. Also, the software is up to date as of December 29th.

My Apple TV is connected to the internet via an ethernet cable. Tomorrow, I'll try and work out without the AirPods Pro and see if the dual bluetooth connection is the problem. I'll also try pairing the AirPods Pro to the iPhone and airplaying the workout to the Apple TV.

Just tried to link my iPad to my Apple Watch and do a 30 min exercise and cast to Apple TV. 5 mins in to the workout the device connection lost came up!!! Workout stopped and have to start again!!! Tried again to just do the work out using the iPad only linked to my watch. 30 minute workout completed with no issues. Problem must be the Apple TV which is only connected via Bluetooth to my watch and no air pods used. Come on apple this needs sorting. Banging exercise product and the hard working coach’s need to be on the big screen and not an iPad or iPhone.

Thanks for taking the time. Apple has to be able to duplicate the problem as it happens every time I use it on Apple TV with AirPods. I know others have it happen even without AirPods. I have never been disconnected when just having play on TV speakers.

I totally agree that all of the disconnections that I have experienced aren’t linked to the use of AirPods and are only when using Apple TV and the Fitness app. It tried a 30 minute workout on my iPad last night with AirPods connected and no issues!! The finger is firmly being pointed at the Apple TV connection to Apple Watch. I have a follow up call today with a senior engineer and will advise the thread of my progress. Would also love a function to be able to show the fantastic trainers some thanks and support as they are brilliant!!!!

I have this issue too. I'm using the Apple watch series 5, and the Apple TV HD. I usually also use my airpods connected to the apple TV, but this has happened to me both with and without the airpods. I have a direct line of sight with the Aplpe TV box, and am no more than 3 metres away at any time. About 25% of my workouts lose the connection with the watch. You can often see it coming as the watch stats on the TV will stop updating, but they continue on the watch screen. The most frustrating thing is that the workout just ends - there's no attempt at recovering, rewinding or picking up where you left off. In my experience trying again at that time guarantees it happening again. You have to give up for the day and try again tomorrow. This user experience is terrible.

I have tried restoring (to factory settings, not a backup) both the Apple TV and the watch, but this still occurs. I'm at a complete loss and seeing everyone else experience similar issues makes me think it must be a bug, rather than a specific configuration issue. I hope they fix this soon, or I'll have to stop using the service.

Try again, but actually unpair the remote in settings.

Note that you will have to have another way already setup to control the Apple TV prior to doing this (universal remote or iphone remote app)