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My phone is from zen and I cannot back it up to a computer

My cell phone is frozen I tried to clear using the method proved by Apple. It did not clear. Apple instructed me to back up my cell phone but I can not to this because it is frozen?

Windows, Windows 6

Posted on Aug 8, 2021 7:00 PM

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Question marked as Top-ranking reply

Posted on Aug 8, 2021 7:02 PM

Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.


Axel F.

2 replies

My phone is from zen and I cannot back it up to a computer

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