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my apple 13 has frozen while upgrading to the ios 15.2 so can not continue to transfer my backup to this phone.

my apple 13 has frozen while upgrading to the ios 15.2 so can not continue to transfer my backup to this phone. I have tried turning the phone and off more than once without success. What else can I do

Windows, Windows 10

Posted on Oct 22, 2021 1:51 PM

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Question marked as Top-ranking reply

Posted on Oct 22, 2021 2:24 PM

(1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


(2)  If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.


Axel F.

1 reply
Question marked as Top-ranking reply

Oct 22, 2021 2:24 PM in response to BNJaye

(1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


(2)  If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.


Axel F.

my apple 13 has frozen while upgrading to the ios 15.2 so can not continue to transfer my backup to this phone.

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