HELP! I’m locked inside my disabled Apple account (not the one im posting this on). I requested Apple to unlock it, but they denied me access. When I go to try and reset the password, it says that my account is locked and cannot be used. Now inside settings, I’m stuck inside the account as whenever I try signing out, it says that there was a verification error and that the error was unknown. Please help, I’m literally gonna crash out.
iPhone 15 Pro, iOS 18
According to various posts, Apple may permanently lock accounts for other reasons (very broadly outlined in section VII-B of Legal - iCloud - Apple ). If it isn’t apparent, contact Apple and ask if that is the situation, but don’t expect them to tell you why. You, or somebody who has managed to get access to your account, are likely doing something Apple is detecting as account misuse. You will have to see if your activities could be construed—rightly or wrongly—as meeting any of Apple's conditions in the support article. You will need to create a new account and stop doing things the way you have been that may have caused the other account to be locked.
In this situation you may be able to still use your equipment with a new account. Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Check the requirements and steps at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not detail what currently constitutes proof other than it “must include the product serial number, IMEI or MEID.” Apple may typically require the original receipt* issued by Apple or an Apple Authorized Reseller. If Apple resets the device this will give you access to the device but won't restore access to the account used to lock it. There is nothing that can be done to expedite an Activation Lock request.
*Apple recommends you "Keep your receipt after you buy an Apple device" --> Keep your receipt after you buy an Apple device - Apple Support
According to various posts, Apple may permanently lock accounts for other reasons (very broadly outlined in section VII-B of Legal - iCloud - Apple ). If it isn’t apparent, contact Apple and ask if that is the situation, but don’t expect them to tell you why. You, or somebody who has managed to get access to your account, are likely doing something Apple is detecting as account misuse. You will have to see if your activities could be construed—rightly or wrongly—as meeting any of Apple's conditions in the support article. You will need to create a new account and stop doing things the way you have been that may have caused the other account to be locked.
In this situation you may be able to still use your equipment with a new account. Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Check the requirements and steps at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not detail what currently constitutes proof other than it “must include the product serial number, IMEI or MEID.” Apple may typically require the original receipt* issued by Apple or an Apple Authorized Reseller. If Apple resets the device this will give you access to the device but won't restore access to the account used to lock it. There is nothing that can be done to expedite an Activation Lock request.
*Apple recommends you "Keep your receipt after you buy an Apple device" --> Keep your receipt after you buy an Apple device - Apple Support
There can be multiple reasons for an account being locked but you said you contacted Apple and they said they could do nothing about it. That rules out all the other reasons such as forgetting a password, so we're left with that one reason that Apple knows about and says they can't/won't do anything about it. The people on this forum are users like yourself so there's nothing we can do really. Unfortunately Apple won't tell you why so there's not much you can do other than create a new account.
Thanks for the reply, I should’ve mentioned that I made the account barely a day before it got locked, so there’s no chances that it could’ve been cause of anything illegal or improper.
Locked inside disabled Apple Account
