iPhone 16 Pro not receiving group text messages

I upgraded to the iPhone 16 Pro about a month ago and started noticing that I am NOT getting 99% of my group text messages. I have spend 12+ hours on the phone with Verizon support or Apple support and no one can resolve my issues. I have reset the network, hard reset my phone, turned off RCS, I have even swapped out phones. The problem still persists. Is anyone else having this problem? Is it just me?


[Re-Titled by Moderator]

iPhone 16 Pro, iOS 18

Posted on Jan 8, 2025 12:28 PM

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Question marked as Top-ranking reply

Posted on Sep 3, 2025 11:56 AM

Verizon had to resynchronize my MMS.


i could not do any group text with that included at least 1 android phone. It took me 4 hours of internet searching, a phone call with Apple, and two phone calls to Verizon. I had to specifically ask Verizon to check my MMS to be sure I wasn’t blocked, then finally they thought to resynchronize MMS. Tremendous waste of time for me. If you call your carrier, be sure to ask directly about MMS blocking and / or resynchronization or else they might not think of it.

77 replies

May 7, 2025 2:30 PM in response to Kymany04

I am having the exact same issue. I have spent countless hours on the phone with courier support and they sent me to apple then apple sent me back to the courier. I only have issues with group chats if it has at least 1 android user. I receive the texts from the android users but not the apple users. However, whenever I am in another group chat with just IPhone users it works fine. I have tried everything they have told me so far and nothing has helped. Going on 2 weeks of back and forth with them. Also this happened as soon as i upgraded my phone. I received text messages from groups fine that morning, switched, and all of the sudden I am having issues.

May 20, 2025 12:08 PM in response to Kymany04

I'm having this issue. Just upgraded to an iPhone 16 pro with my boyfriend. In group messages with an Android user, I'm not receiving 2 out of 4 of the group's responses. I cannot receive responses from the Android user or another iPhone user, even though I can message them both individually. I've been on the phone with Apple, and in person at length with AT&T, and neither have figured it out. I believe it may be an Apple problem. We've gone through all of the problem shooting, including getting a new phone. My boyfriend, who got the same phone, is not having this issue. They are receiving my messages, but I am only seeing responses from my boyfriend and one other person.

Jul 21, 2025 7:47 PM in response to Kymany04

I am so frustrated. I have spent hours with Verizon and Apple tech support trying to resolve this issue. Since I got an iphone 16 pro, I have not been able to text any group chat that has a non-iphone user like an android. No one seems to know what the cause is or how to fix it. There are so many connections that I feel lost to because of this. I can text them individually. Also, today I noticed that some of my text messages from known iphone users are also not coming in on my iphone 16 pro, but are coming in on my laptop, but in jumbled order. My friend who got an iphone 16 pro in January has been experiencing the same issue, and despite going to the genius bar and calling tech support for Verizon and Apple hers is still not fixed. Since it is happening with multiple carriers, it seems to be an apple problem. APPLE PLEASE FIX THIS!!

Mar 3, 2025 3:32 PM in response to maine-augusta-009

Scoot over on the bench....I too am having issues. For me it is a group text with 2 iPhones and 1 Android. When I group text with iPhone users it's fine.


I've talked to Verizon many times today, 3/3. This is after I was on the phone 3/2 with Verizon too. I've done the resets you've all mentioned. Nothing is working. Oh and within these texts it affects not only my iPhone, but laptop and iPad.


Frustrating to say the least. Let alone to test it the people I text are working!

iPhone 16 Pro not receiving group text messages

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