Shawheel~ Thank you for sharing your journey as you tried to get to the bottom of what happened, as well as what happened when you contacted Apple directly. I started to reply to another one of your posts (the one where the guy insisted Retouch was still there, put you on hold, then eventually told you said nope, "it's gone").. but there's so many posts here that when I backed up for a second to look for something, I couldn't locate that post.. In my defense, I worked all night @ the 911 dispatch and should be sleeping. LOL..
Again~~ THANK YOU for sharing your experience after speaking with them! xoxo
[Edited by Moderator]