HomePod not responding after updating to OS 17.4

I’ve updated to iOS17.6 - and now have the same issue. I’ve had this issue in the past and it’s so frustrating to fix. Why does this continue to occur ? HomePods were fine before the update !

My HomePod 1st gen also died after the 17.4 update 😡

Yes my mini 1 was bricked by 17.4 . It was working fine earlier in the day when I was listening to music then in the evening and it kept cutting out saying no internet/ can't connect to Apple Music . Then I noticed it was trying to update via the home app as I was streaming music via my phone to the HomePod.

a few hours later it still hadn’t updated it was just a spinning light so I unplugged it & tried to get it going again to no avail.

I then tried the reset with holding the top of the HomePod and all I got was a red light that was doing nothing.

no chimes or voice to say it’s resetting then it just died.

I’ve tried to get it working since last night and nothing. Apparently your supposed to be able to plug it into a Mac go to finder folder and factory reset as their support page claims.

my Mac can’t find it, My hope is trying tommorrow on windows once my usb c to usb adaptor comes as the pc has no usb c ports.

hopefully windows can recognise it and let me reset with iTunes as there’s no way to even do it via Apple Music app that I can find on my Mac air.

what a carry on so much for it just works and apple is easy. They give you steps and they don’t work and they do not make it easy to be able to restore devices like you could in iTunes.

you would think they dont want you to fix issues , sad that their firmware messed up my device I paid for and conviently its out of warranty.

I never initiated the update either it was doing it without my knowledge.😞

We will see what apple support say if they do my support call tommorrow i have also emailed the retailer so we shall see if it gets resolved as it’s 2.5 years since I got it.

im not buying another speaker after this. The sound quality wasn’t really the greatest on it even in a small kitchen .

I just got a new phone and my MacBook from them recently but this has just made me question buying anything else going forward.

My OG HomePod died today after updating to iOS 18. Nothing worked. Will leave it unplugged for a few days and try again. So frustrating.

We all love the OGs but sadly quite a few users reported they died and this was usually following an update.

Now I’m not sure but I believe the popping sound is one of the first symptoms they’re about to go. I’ve had the popping sounds on mine but managed to fix it and I am hoping this has staved off them dying. I did the following steps immediately upon hearing the first pops. I recommend you do this if the others start popping or exhibiting any other strange behaviour . Save or print these steps (in bold) so you know what to do right away:

• Unplug HomePod for over 24 hrs
• Plug back in

1. Unplug HomePod or unplug the power adapter for HomePod mini, wait 10 seconds, then plug HomePod back in.
2. Wait 10 seconds, then touch and hold your finger to the top of HomePod.
3. The white spinning light will turn red. Keep your finger down. 
4. Siri will say that your HomePod is about to reset. When you hear three beeps, you can lift your finger.

• After you reset HomePod, you can set up HomePod again.

it’s the same hard reset method Apple instructs to do with the difference being you first unplug them for over a day. I honestly fear installing the updates and I don’t think I’ll install iOS 18 when it comes out in September. This might mean they won’t play nice with my other Apple devices that have all been updated to the latest. I’ll see how it goes and might try one first (I have 4 OGs). I don’t want to “update all” at the same time. I go into the home app selecting each one individually and updating the one before proceeding with the others.

Hope this helps. I don’t want you to lose your other ones that still work.

My stereo pair of OG Homepods became unresponsive after the 17.4 update. I went through the full reset process described by Apple. One reset via the Home app on my iPad. The other did not and I needed to go through the manual process:

Reset HomePod - Apple Support

Both are now working as default output for my Apple TV.

BTW - I suspect that being linked to the Apple TV is this way was a factor in them becoming unresponsive - other OG Homepods updated without issues. I recommend that users remove Homepods as default audio output of an Apple TV before updating them.

Mine too. 1st gen. Made a popping sound while I was listening to it after the update and died. When I plugged it back in the volume icons are blinking. No other response. Wish I hadn’t updated. Have a handful of the originals and love them. So bummed they were replaced by lower quality version. I would have continued to purchase originals at a higher price point.

Hi,

I had the same problem and when reading a lot of threads about the situation, someone said to unplug the HomePod for 24 hours.

So I did it. Unplugged for a full 24 hours my HomePod Gen2 (big one with OS 17.6). I plugged it back, it load normally, I was able to do the factory reset (by touching it for 5 secondes, red light, etc..) and my HomePod did connect properly.

By precaution, I also reset my Apple TV and reinstall it. It takes 3 minutes. Because my 2 HomePods are connected to it in pair for the tv sound.

FYI, I did spend a lot of time with Apple Support for it, and even changed one HomePod with the Genius Bar.

If I knew this trick earlier, it will be much easier.

Hopefully, it will work for you too.

Good luck.

Hi Guys,

I read this thread and the issue is very similar of what I experienced lately.

Let me explain.

I have

• 2 HomePod 2nd generation in my living room connected to the AppleTV 4K.
• 1 HomePod mini in my kitchen,
• 1 HomePod 1st generation in my bedroom

All are with the version 17.4 (21L227).

Beginning of May, I had difficulties to ask Siri to play some music on my live-in-room's HomePod. After spending some time with the support, the problem was on the Apple TV. The new Music Conditions were not confirmed, therefor all vocal command for music did not work. But it works well if I played from my Mac or my iPhone, where I agreed with the new conditions.

I had to reset entirely my AppleTV and re-installed it.

Then it works.

Then one week later, I ask Siri to play some music in my kitchen (while I was cooking 😊), and then I asked Siri to transfert the music to my living-room. And not working.

I went to my iPhone (12 Pro, IOS17.4.1) and try to play the music to my living-room's HomePod, and nothing.

I am getting frustrated, because the speakers did not appear on the menu list on airplay. 😡

I unplugged the HomePod mini, reset it and try to set up it again. Not working. I tried 5 times.

But I had an error message about my iCloud Account. It was locked for security 🤯🤬

To avoid the question, I live alone and nobody have access to my account or to my wifi network. I don't share anything thru IOS/iCloud.

So I follow the steps on my iPhone and setup a new password for my iCloud account. And then my mini get set up properly.

But I had to "sign out" my iPhone and my MacbookAir from my iCloud account, and then sign-in back with the new password. And everything works ok.

Summary :

For some reason, since the update on 17.4(21L227), I had big issues. And the big one was with my iCloud account and my password. I don't understand how is that possible, but it is.

And even right now, sometime Home App do not "see" properly what is playing or not.

Today, I tried to transfer my music from my kitchen to my living room, and Siri told me that she can't do it.

And by looking on my iPhone, it did not recognize my HomePods in my living room either.

I had to wait like 3 minutes for my iPhone to "see" them and then be able to play music with a vocal request.

And now, the player appear only iPhone locked screen, which takes also few minutes.

So since the 17.4, my major issues were :

• big latency for the HomeApp to recognize and sync the devices
• big issue about iCould account (get locked by itself)
• No message to let me know that my account get locked.

Apple Support, I opened 3 tickets (in France, because I live in France) about it. I still have a phone meeting on Monday with support level 2. But I definitively believe that the Version 17.4(21L227) is the problem.

Cheers

Apple mini pod no power. Tried the typical, unplugging , waiting a minute, plugging back in. Totally dead

Hi.

RE: HomePod 17.4

I have received no error message. But it’s taken longer to finish. I have 3 mini’s. So far it’s been 6 hours. 2 are finished.

All off mine sat in installing status in the home app for a very long time.

I did not unplug, to avoid corrupting …. Just left it alone.

hope this helps

I only saw that the installation was running automatically and one day later I realised that the HomePod did not respond and touched the display wich also did not respond. Looked at the home app and it was saying HomePod not reachable. Unplugging and plugging in also didn’t help its dead

I’m sorry I can’t be of help. The update only came up for me today. I’ve not yet installed it. Will tomorrow. I get nervous installing updates on the OG. I have 4 of them and have been lucky so far. True, they are long out of warranty now. Apple might offer a repair which isn’t worth the cost. There’s a guy called Nic who fixes them and that’s all I can say. Use google. It’s a shame because they are such a good speaker.

What worked for me is to unpair the stereo pair and pair it again. And also a restart of the Apple TV.

Hard to understand why it was needed but after iOS 17.4 update, it was not possible anymore to play Apple Music via Siri or via the Apple Music app on my iPhone. (With airplay). Asking weather for instance was still working.