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How to fix sync issue Between iPhone Pro and Apple Devices App on Windows says "the apple music library could not be opened"

Upon installing the new Apple Music, Apple Devices apps from the Microsoft Store - I am unable to get my Iphone 14 Pro to sync.

Windows recognizes it - I can browse the photo library from file explorer.


Apple devices app sees - I can update, backup and do what I need.


However from within the Apple devices app, music says ""the apple music library could not be opened" and asks me to open the (new) apple music app to fix the problem.

I open the new Apple Music App and nothing changes.


I see no way to sync my music to my iPhone.


[Re-Titled by Moderator]

Windows, Windows 6

Posted on Feb 8, 2024 1:38 PM

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Question marked as Top-ranking reply

Posted on Feb 22, 2024 11:00 PM

This did not work for me. I am SO tired of Apple creating software for Windows that is total garbage. At least iTunes was a single app, though clunky. Now there are four clunky apps that don't work. Surprise, Surprise.


Does anyone else have another suggestion?

28 replies

Feb 18, 2024 10:09 AM in response to rnoia

I have the same issue on my iPhone 13 pro max. Ever since Apple changed iTunes and Apple Music they're trying to force us to subscribe to Apple Music. This is worse than syncing to iTunes, at least iTunes worked properly although it was slow.


Needing Apple Device App and Apple Music App is just another step of dysfunction. I ran both under Admin, restarted computer and still nothing works.


Apple just can't get anything right the first time. I bet if I subbed to Apple Music it would work but why would I sub when I have my own music?

Feb 22, 2024 11:31 PM in response to rnoia

I have this same issue on Windows 10. Something does seem to be stuck and continually trying to perform a task while failing and restarting another thread. The worst thing is it doesn't clean up after itself. If you kill Apple Devices, the MobileDeviceProcess child processes don't quit. In fact, I think every time I kill one another spawns in its place. This reminds me of the old Logic Bomb technique to freeze a computer with an unending spawn of child processes.

Feb 22, 2024 11:54 PM in response to Cyberis

I should clarify that my iPhone 15 does correctly sync with my Windows 10 PC, but as others have pointed out, I can't see Music, Movies, TV Shows, Podcasts, Audio but I can see Files. Woah, what just happened, now I see everything but photos and music as they say I am using iCloud Photos and iCloud Music. How do I turn those off?

How to fix sync issue Between iPhone Pro and Apple Devices App on Windows says "the apple music library could not be opened"

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