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Zeiss is saying my prescription (below, no Prism) is out of range for the apple vision pro.
This is quite disappointing. Are there other vendors or will Zeiss expand their range?
Sphere Cylinder Axis
Right 1.75 -5.50 004
Left 1.25 -5.25 158
I plan to return the AVP as my family doesn't want to use this device, that my son cannot use.
[Re-Titled by Moderator]
iPhone 13, iOS 17
Dan36124nj wrote:
Well that's unfortunate. My issue is that I was last at the eye doctor Aug 2022 and I asked for a written prescription in case I needed it for anything else. It says "expires 1 year" and Zeiss will NOT accept it. Now I'm supposed to go to the eye doctor for an exam so I can have these stupid lenses? Absolutely not. My prescription is completely valid and my current glasses have this prescription...but now Zeiss demands this? Absolutely ridiculous and I'm about to cancel my entire order. What a way to ruin this. Great job Apple letting Zeiss do this.
It is not unreasonable to need to have a valid prescription to get lenses. You would not be able to get eye glasses without a valid prescription. Your eye doctor apparently wants you to come back every year, which is why your prescription specifies "expires 1 year". Not sure why that is Apple or Zeiss's fault.
For cancelling orders, if not specified in your email, you can go here:
Nah you're good. I appreciate the logical discussion and showing me what others policies are. You've helped me realize maybe I'm being a bit over the top with my feelings about them. Though....check out this link. I started the process under PRESCRIPTION sunglasses at RayBan and there's no uploading a paper prescription and confirming....you just type in the numbers and click the box "By clicking this box, I confirm that the prescription values entered above are taken from a valid (not expired) prescription issued to me, signed by a licensed optometrist or ophthalmologist."...........so it is like I remember.
The fact Zeiss is making this difficult is really frustrating. Why can't there just be a box like that? Now I have no choice but to go to a stupid eye doctor and get an exam just for this. Insanity. Because I really don't want to cancel my order. Ugh.
I've heard of Zeiss for decades. They make very high quality camera lenses. Some of the best in the biz as far as I remember. I didn't know they made lenses for glasses until this product. I wish they weren't so dumb here!
Anyway, thanks again for the help. Hopefully they drop the price on next year's model, increase battery capacity and shrink the size and you can grab one. ✌✌ Have a great night too!
Yeah I tried. It's only because I asked for it in August 2022 that I even have a paper copy of it, but I only just noticed it says expires 1 year. I called the office the other day, explained my issue and got some nasty technician who didn't care, said she couldn't extend it and was rude and obnoxious. Never going back there again. Going to try and get a simple eye exam somewhere else later today.
I don’t have it yet, but can cancel the pre-order
Thanks! Me too! ✌✌
Was your pescription accepted? Cause it seems like the limit here https://www.zeiss.com/vision-care/us/zeiss-optical-inserts/prescription-guide.html#prescriptionchecker is -4.3.
My prescription is out of range for Apple Vision Pro
