Hello there
Hoping you can help me?
My new travel SIM in the Uk is working fine, but I keep getting an alert to tell me my Australian phone number will expire. How can I stop my Aussie number from expiring?!
Felicity Laritz
iPhone 11, iOS 16
Hey Flick2017,
The telephone number associated with iMessage and FaceTime has to be one that is active on the device, and should mirror the number you see at Settings > Phone > My Number. We know that some carriers will give you a temporary number to use when you switch to allow time to port your number from the previous carrier, so we encourage you to check here and see if it’s displaying the correct number. If it isn't, reach out to your new carrier to check on the status of your port.
If it is, check to see if you can make/receive calls and SMS messages using your number. You’ll need to be able to successfully send a text message using that number for it to fully activate, and it can take up to 24 hours after everything is fully provisioned for it to register with iMessage and FaceTime.
These articles explain in more detail:
If you’re showing the correct number at “My Number” and you’ve toggled iMessage off and back on (without touching it again) for 24 hours, let us know. We want to make sure you’re able to keep in touch!
Best regards.
Understood Flick2017,
Once your number is back to the Australian one, you can re-register iMessage. Just be sure any friends or family know which number to text you at in the meantime!
Cheers!
Thank you, the Uk number works fine :-) so when I go back to Australia and put my other sim back in it will just go back to normal? I was just worried about the ‘expiry’ terminology!
Many thanks 😊
Travel sim in iPhone 11
