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Phone number invalid - Update Shipping Contact Apple Pay

I’m trying to make an online purchase with Apple Pay

it keeps referring to Update Shipping Address, when I click on that it says my phone number is invalid. Which it is not. I’ve checked in settings and the phone number is correct


[Re-Titled by Moderator]

Posted on May 29, 2023 7:19 PM

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Question marked as Top-ranking reply

Posted on Mar 6, 2024 7:38 PM

I'm also now having this issue after updating to iOS 17.4 when previously I didn't have an issue with purchasing stuff online using Apple Pay. It telling me to update my shipping, billing address, etc... when everything is correct. The wording is in red when you're about to process an online order saying update billing address. So annoying!

64 replies

Oct 23, 2024 11:49 AM in response to shoelessjoe356

It serves no function to just post your issue and walk away from people trying to assist you. You wrote basically the same thing 5 days ago, I replied 5 minutes later, and you don’t respond. Apple Support does not read these comments or respond on the forums.


Apple Support Community is a public discussion forum for fellow Apple users to assist each other and share tips and solutions. Apple hosts the community, but is not a participant and will never read your comment. If you would like to leave feedback for Apple please use the link below.


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Jan 23, 2024 1:59 PM in response to saoldfield

All the comments I received very helpful. Thank you so much!

In fact what happened I moved and changed address and it did not update in my settings for some strange reason even though the credit card company had the correct address, so I had to change it manually.

your billing and shipping address need to be the same on all

apple devices and in settings. I stumbled upon by accident actually.


Mar 10, 2024 9:15 AM in response to ABMatt

These long threads get to be an issue, because people that have similar issues, but not exactly the same. When they try to fix their slightly different issue, of course, it doesn't work and the thread continues to grow.


You can resolve this several ways, call Apple support at 1-800-MY-APPLE, create a new post with your specific issues, describe in complete detail your issue below, or read this post and combine multiple answers into a solution that might work for you.

Apr 7, 2024 6:25 PM in response to DontMakeMeBuyAndroid

OK, check these three locations please;


Each card also has an address associated with the account. Please follow this path;


iPhone > Settings > Apple ID (Your Name at top of screen) > Payment & Shipping > tap card to edit > tap Billing address > tap edit (upper right corner of screen) edit necessary changes


iPhone > Settings > Apple ID (Your Name at top of screen) > Payment & Shipping > Shipping Address (edit or delete address


iPhone > Settings > Wallet & Apple Pay > Transaction Defaults (scroll down) > Shipping Address > Edit (upper right corner of screen) > either Enter New Shipping Address, add new address or edit/delete addresses

Phone number invalid - Update Shipping Contact Apple Pay

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