You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Account disable issue

Hi. I’m having a difficult with my app store account which is disable at the moment. I assume it happened because my card was expired and I forgot to update new card number. I have updated now my new card but still not working. How can I fix this? Please help. Thank you.

Posted on Oct 18, 2022 9:05 PM

Reply
2 replies

Oct 18, 2022 9:16 PM in response to yoseop

yoseop Said:

"Account disable issue: Hi. I’m having a difficult with my app store account which is disable at the moment. I assume it happened because my card was expired and I forgot to update new card number. I have updated now my new card but still not working. How can I fix this? Please help. Thank you. "

-------


Fixing Being Locked Out:

Contact Apple Support.


Visit this Link: If your Apple ID is locked or disabled - Apple Support.


Why Accounts Become Disabled:

When your iTunes Account has been disabled, and that often happens due to suspicious activity --- Perhaps nothing on your part. They disable it for no more than Security & Privacy concerns.

Possible Reasons Could Include: 

  • Too many unsuccessful login attempts
  • VPN (Virtual Private Network) usage
  • Consistent transactions
  • Session Times Out
  • Disobeying Terms & Conditions


So...

To Re-Enable it:

As you might suspect, no one here would know the reason for this occurrence, of course. So, contact Apple Support. They’ll know why this occurred and will run you right through the fix.

Contact Apple Support:

  • Contact Us - Choose Locations
  • Proceed from there as necessary
  • Note: Phone calls are taking a bit to go through at the moment, due do lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

Account disable issue

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.