My account is disabled

Question

My account is disabled

I got a new bank card and it keeps telling me that my account on App Store is disabled and I can’t update or add my card to it I don’t know what’s going on what can I do

iPhone 6, iOS 12

Posted on Jun 9, 2019 2:50 PM

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Answer 1

Top-ranking reply

FoxFifth

Level 10

472,239 points

Jun 9, 2019 2:51 PM in response to Caseyleigh2019

Contact Apple support. See: If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support

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Answer 2

TheLittles

Level 10

195,717 points

Jun 9, 2019 2:59 PM in response to Caseyleigh2019

Give AppleCare Call, and ask for support about your disabled account. They’ll know what’s going on.

Contacting Apple

Contact Us - Choose Locations

USA: 1(800)MY-APPLE

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Answer 3

Jun 9, 2019 2:52 PM in response to FoxFifth

It sent me to this I don’t understand what’s going on with it

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Answer 4

Jun 9, 2019 3:00 PM in response to TheLittles

It’s not letting me

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Answer 5

TheLittles

Level 10

195,717 points

Jun 9, 2019 3:47 PM in response to Caseyleigh2019

What is not letting you do what?

Have you given Apple a call?

You might need to take this up with your financial institution.

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My account is disabled

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