trying to download music on my but ipod is frozen with support.apple
my new ipod has frozen while try to add music from my itunes library with support.apple.com/ipod/restore
iPod, iOS 13
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If your iPhone won't turn on or is frozen - Apple Support
to get music from iTunes to your iPod, you need to sync it:
Use iTunes to sync your iPhone, iPad, or iPod with your computer - Apple Support