You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

How do I get into a disabled iPhone using iCloud log in without losing data that's in the phone?

How do I get into a disabled iPhone using iCloud log in without losing data that's in the phone?

iPhone 8

Posted on Mar 23, 2021 6:26 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 23, 2021 6:39 AM

There is one, and only one way to reset a disabled device. You must erase it by restoring it in itunes. This is explicitly by design so that nobody, no one at all, can gain access to a disabled device with intact data.


You cannot backup a disabled device. You cannot do anything with a disable device until it is reset by erasing it.


If the device is disabled by entering too many passcodes or for any other reason, and there is not a backup already in place, data loss is inevitable. There is no way around that reality.

4 replies
Question marked as Top-ranking reply

Mar 23, 2021 6:39 AM in response to RJDC1212

There is one, and only one way to reset a disabled device. You must erase it by restoring it in itunes. This is explicitly by design so that nobody, no one at all, can gain access to a disabled device with intact data.


You cannot backup a disabled device. You cannot do anything with a disable device until it is reset by erasing it.


If the device is disabled by entering too many passcodes or for any other reason, and there is not a backup already in place, data loss is inevitable. There is no way around that reality.

How do I get into a disabled iPhone using iCloud log in without losing data that's in the phone?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.