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User_T Author

Level 1

4 points

My iPhone 11 wont turn on, stuck on boot loop

My iphone is stuck on boot loop mode and now I think I have put it into recovery mode as now when I hard restart it, the support.apple.com/iphone/restore screen only comes up. My itunes will not update my software as "The iphone could not be updated. An unknown error occurred (14) message pops up.

Please help, I am hours away from an Apple store and they dont even have any appointments this week. I have never dropped my phone in liquid and it is not damaged.

Thank you

iPhone 11 Pro, iOS 13

Posted on Jan 5, 2021 12:13 PM

Top-ranking reply

MrBill3

Level 10

103,906 points

Posted on Jan 6, 2021 10:21 AM

Hello,

See this:

If you see error 14 when you update or restore your iPhone, iPad, or iPod touch - Apple Support

Good luck.

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My iPhone 11 wont turn on, stuck on boot loop

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