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A big problem with my iphone 12

hello! yesterday when i turned off my iphone 12 (prod.red) the apple logo popped up and turned on intermittently. So I put on recovery mode and it said to connect the phone to the computer with support.apple.com.

I connected the phone to iTunes to perform the update but after doing the 6.5gb download it said "software extraction" and then after finishing even this upload in the phone the apple came back on intermittently and so in the iTunes app an error appeared. It's like a loop what can I do? I've already tried recovery but nothing there either, I've also tried external apps to get out of recovery like dr.phone or something else but nothing. I've also tried the key combinations up fast, down fast and sideways but nothing (when I hold down the sideways key in this combination the screen goes black and if I leave it it goes back to recovery)

iPhone 12, iOS 16

Posted on Jul 15, 2023 4:53 AM

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Question marked as Top-ranking reply

Posted on Jul 21, 2023 6:17 PM

Re: "problem with my iphone 12 : It's like a loop what can I do?"


Wondering if one or more of Apple support's online articles (links below) can be of any help:


If your iOS or iPadOS device restarts or displays the Apple logo or a spinning gear unexpectedly - Apple Support


If the iPhone has a hardware problem, you could take it into an Apple Store for evaluation:

a Genius Bar reservation is recommended: Genius Bar Reservation and Apple Support Options - Apple


Else: Maybe the computer needs updating ...

If you see an error when you update or restore your iPhone, iPad, or iPod - Apple Support


More info:

iOS update and restore errors - Apple Support


If you see error 9, 4005, 4013, or 4014 when you restore your iPhone, iPad, or iPod touch - Apple Support


If your iPhone won't turn on or is frozen - Apple Support

Similar questions

1 reply
Question marked as Top-ranking reply

Jul 21, 2023 6:17 PM in response to raffaeleaviglia

Re: "problem with my iphone 12 : It's like a loop what can I do?"


Wondering if one or more of Apple support's online articles (links below) can be of any help:


If your iOS or iPadOS device restarts or displays the Apple logo or a spinning gear unexpectedly - Apple Support


If the iPhone has a hardware problem, you could take it into an Apple Store for evaluation:

a Genius Bar reservation is recommended: Genius Bar Reservation and Apple Support Options - Apple


Else: Maybe the computer needs updating ...

If you see an error when you update or restore your iPhone, iPad, or iPod - Apple Support


More info:

iOS update and restore errors - Apple Support


If you see error 9, 4005, 4013, or 4014 when you restore your iPhone, iPad, or iPod touch - Apple Support


If your iPhone won't turn on or is frozen - Apple Support

A big problem with my iphone 12

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