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User profile for user: mithun411
mithun411 Author
User level: Level 1
13 points

Airpods Pro Case Button not working!

Hello everyone,


So I bought a new pair of airpods pro and it connected to my iPhone 11 pro right away. Then I tried to connect them to my windows pc. The white light wouldn't flash indicating pairing mode. After trying many times, I selected "forget this device" on my phone and then I was able to connect with my PC with the white light flashing on my airpods case.


Later, I disconnected them from my PC but now the airpods won't connect to my phone anymore! I tried resetting the airpods pro, but it does not seem to work!


When I open the lid, the LED is green and then it turns off. When I hold the setup button, no matter how long, there's no change in the light colour!


I am soooooooo lost! I live in Bangladesh right now and there are no apple stores here! I took it to an authorised service center and they couldn't help!


Please help!

iPhone 11 Pro, iOS 14

Posted on Oct 17, 2020 4:35 AM

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User profile for user: brenden dv
brenden dv
User level: Community Specialist

Posted on Oct 21, 2020 12:04 PM

Hi mithun411,


Thanks for reaching out to Apple Support Communities. It sounds like you're having an issue with connecting your Air Pods Pro to your iPhone. We're happy to help.


First, we recommend ensuring your iPhone iOS is fully updated. If needed, be sure you have a backup and update using the steps here: Update your iPhone, iPad, or iPod touch


Once updated, complete the steps in the article here: Connect and use your AirPods and AirPods Pro If the issue continues, reset again with these steps: Reset your AirPods


You can also find helpful steps to complete when your AirPods won't connect in the article here: If your AirPods won't connect


We hope the information helps so you can enjoy your AirPods once again.


Cheers!

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Question marked as Top-ranking reply
User profile for user: brenden dv
brenden dv
User level: Community Specialist

Oct 21, 2020 12:04 PM in response to mithun411

Hi mithun411,


Thanks for reaching out to Apple Support Communities. It sounds like you're having an issue with connecting your Air Pods Pro to your iPhone. We're happy to help.


First, we recommend ensuring your iPhone iOS is fully updated. If needed, be sure you have a backup and update using the steps here: Update your iPhone, iPad, or iPod touch


Once updated, complete the steps in the article here: Connect and use your AirPods and AirPods Pro If the issue continues, reset again with these steps: Reset your AirPods


You can also find helpful steps to complete when your AirPods won't connect in the article here: If your AirPods won't connect


We hope the information helps so you can enjoy your AirPods once again.


Cheers!

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Airpods Pro Case Button not working!

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