You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

how do i prompt face id when i forgot my passcode

how do i prompt face id when i forgot my passcode - I got locked out of my iphone when i forgot my passcode and want to be able to use facial recognition to get back into my phone so i can change my passcode. thanks


iPhone 11 Pro Max, iOS 13

Posted on Sep 8, 2020 6:35 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 8, 2020 6:38 AM

If your phone got already locked because of too many failed attempts, it will not give you the option to use facial recognition until you enter the correct passcode at least once.

1 reply

how do i prompt face id when i forgot my passcode

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.