visual voicemail
How do I get visual voicemail? I have at&t have have it on my plan but I can't activate it?
iPhone XS
11 replies
Try the following, if you haven't already:
- Check Settings > General > About > Carrier. You should see "AT&T 36.0.2" If you see anything else, report it here and ... Update your carrier settings on your iPhone or iPad - Apple Support
- Go to the Phone's keypad, and press and hold the "1". You should end up in your voicemail. Go through any passcode logic required to get there.
After being on the phone with them for 43 minutes, they came to the conclusion that it was an apple issue. Tried re booting and re-settings but they did confirm that visual vm was part of my plan. :(
So frustrated!
Musemuse wrote:
I've already petit up but visual voicemail isn't there
I have no idea what this means, but it doesn't matter.
See "Get help with visual voicemail" in the article I attached above.
I just did that. Thank you for your continuous help. My carrier is correct with the 36.0.2 Also went to keypad and went through all prompts to change passcode and its still not there....... I do have a phone appt with apple for 10am hopefully they can help me. In the meantime if you have any other ideas I'd welcome them.
What’s the history here? Did you just obtain this iPhone? Did you have this telephone number previously? If so, what type of telephone was it housed on? What was it’s voicemail setup? What type of cleanup process did you go through when migrating to the iPhone? Was the telephone number with AT&T previously?
It literally is the craziest thing. I’ve had iPhones for 10+ years, (very familiar with them) and just got this new phone, iPhone XS Max brand new when I bought my new Mac this last February from the apple store. Everything migrated over perfectly but I’ve never had visual voicemail set up on any of the phones. Once I decided I wanted to use it, last week, I’ve been trying to set it up, reset my password etc. etc. but nothing seems to work. Hopefully apple can help me this am. Have phone appt at 10
I can't get back to the setup. I've already petit up but visual voicemail isn't there...... ???
I've already set up my voicemail and the visual voicemail isn't there. Tried everything on the list from the link......Nothing works, I'm super frustrated!
Musemuse wrote:
Tried everything on the list from the link
What did AT&T tell you when you contacted them?
What is it that you are not seeing as part of your Visual Voicemail? When you go into the phone app can you tap on Voicemail at the bottom and see your received voicemail?
visual voicemail