Why can't I get battery service for my US-purchased iPhone SE (2nd gen) in Turkey?

I have Iphone SE (2nd edition) purchased in the USA. The phone is with me for a while. I wanted to change the battery at Apple Center Turkey. I was told that it is not possible at Apple Centers but Authorized Dealers. Then I visited KVK, GENPA, Basari, Troy all said the same we can't change it Apple doesnt allow us. Why I can have it changed in the US but in TR? One guy told me because FF series phone batteries are unique thats why. Would you please kindly tell me whom should I go?

Regards,

ZB



[Re-Titled by Moderator]

iPhone SE, iOS 18

Posted on May 30, 2025 5:12 AM

Reply
12 replies

May 30, 2025 10:51 AM in response to ZB_LAX_IST

ZB_LAX_IST wrote:

@Kilted - My base in LA. Pls read the entire paragraph once more and try to understand what it says. On the other hand Apple is global brand consultants travel all around the world fyi
Thank you.

I did read it. You did NOT say that your base is in LA. You said you bought it in the US and are now trying to have it serviced in Turkey.

The service provider in Turkey already told you they won't do that.

Take it back to the US for service.



May 30, 2025 8:58 AM in response to ZB_LAX_IST

You can have your iPhone's battery replaced at any Apple Authorized Service Provider (AASP) anywhere in the world by paying for the replacement. However, free battery replacement under warranty is not available internationally. Warranty coverage—including battery service—is typically only valid in the country or region where the iPhone was originally purchased. Unless you're covered by AppleCare+ with international service benefits, you'll need to pay out of pocket for battery replacement outside your country of purchase.

May 30, 2025 10:48 AM in response to SravanKrA

SravanKrA it was 95 USD in USA and same in TR. I am not aft free replacement. Apple Center says 95% of US sold phones cant get service around the world??? It is a bit weird. Imagine I have a phone and flew to Osaka or Munchen and there I need service sorry you cant get it since you got it from the US. Isnt that weird? The funny thing is my laptop purchased in the US received battery replacement in one of those authorized dealer before Covid again in Istanbul.

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Why can't I get battery service for my US-purchased iPhone SE (2nd gen) in Turkey?

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