How do I enable Continuity for ABM users with Managed Apple Accounts and Microsoft Entra SSO?

Hello,

We are using ABM to manage our apple devices and have Managed Apple Accounts that our users are using to sign into their Macs and iPads. Continuity services are enabled and working, but some users are getting a message: "Unable to Connect to "iPad" The iCloud account does not use two-factor authentication".

We are using Microsoft Entra to manage the user, so they are signing in using SSO with Microsoft and the Two Factor requirements we have set up for Microsoft. So I don't understand why we would get that message, since there is no way to enable two factor on our Managed Apple Accounts.


Am I missing something in the setup for the user that would not allow continuity? I am confused because I have the same settings on my Managed Apple Account I use for my office Mac and iPad and can use the continuity feature with no issues.


Any suggestions on how to fix this?


Thanks



[Re-Titled by Moderator]

iPad Air, iPadOS 18

Posted on Apr 23, 2025 12:41 PM

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May 8, 2025 8:04 AM in response to MarkAtStrada

Check Apple Business Manager Settings – Apple Business Manager allows customization of service access for Managed Apple Accounts. Verify that Continuity services are fully enabled for all users in your organization. You can find more details here: Service access with Managed Apple Accounts - Apple Support (IN)

 

Also, make sure all affected devices meet Apple's continuity requirements.



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May 20, 2025 10:41 AM in response to David_231

Thanks for the suggestion David, however, I did not see Continuity Services as an option to enable in the Access Management. Air Drop was an option, so I did enable that incase it is wrapped up in there.


Am I missing something to specifically enable continuity services?

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How do I enable Continuity for ABM users with Managed Apple Accounts and Microsoft Entra SSO?

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