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I bought Smart Folio keyboard from maplex in India and it seems the warranty was pre activated and back dated to September while it was purchased in Nov’24. Now to store is not agreeing to replace it and neither the warranty has been updated. Where can I escalate this issue and find a resolution for the same.
iPad Air, iPadOS 18
If this store is NOT an Apple Authorized Reseller, you will need to escalate this issue with the store's management.
If; however, it is an Apple Authorized Reseller, you can start with Apple Support. To do so, simply select the "Support" link on the lower left-hand side of this forum's web page. Good luck!
warranty issue with iPad smart folio
