Passwords folder missing on iPad Air and iPhone since IOS update to 18.0.1

Passwords are working but the Passwords folder is missing from Settings on my iPad Air and iPhone XR, since the latest update to 18.0.1. Please advise how to access Passwords. Thank you.

iPad Air, iPadOS 18

Posted on Oct 5, 2024 12:26 AM

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Posted on Dec 10, 2024 8:29 PM

Re missing Passwords folder - The three coloured key app is on my Home Screen but when signing in it’s completely blank. NOTHING has been migrated into it.


in the settings for AutoFill Passwords and Passkeys this is shown as on (button green).

Beneath this is “AutoFill From” with options Passwords, Chrome, Google. All three are off so I have just turned on Passwords just now (Slid the button to Green). For passkeys, passwords and codes. Have no idea what it’s for but rebooted iPad. Logged into the app - still BLANK! I’ve turned it back to off.

desperately need a solution here….


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Dec 10, 2024 8:29 PM in response to Noca16

Re missing Passwords folder - The three coloured key app is on my Home Screen but when signing in it’s completely blank. NOTHING has been migrated into it.


in the settings for AutoFill Passwords and Passkeys this is shown as on (button green).

Beneath this is “AutoFill From” with options Passwords, Chrome, Google. All three are off so I have just turned on Passwords just now (Slid the button to Green). For passkeys, passwords and codes. Have no idea what it’s for but rebooted iPad. Logged into the app - still BLANK! I’ve turned it back to off.

desperately need a solution here….


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Dec 2, 2024 5:51 AM in response to LotusPilot

This suggestion re settings wifi edit route hasn’t worked for me. It just comes up with all the wifis I have ever used, nothing to do with passwords. There also a number of icons in my settings menu which have gone grey since the latest update. I have also noticed that my autofill email address for PayPal is no longer spelt correctly. Can I ditch my latest update and retrieve the old one?

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Jan 17, 2025 2:02 AM in response to Appleneverlistens

What I hate about Apple is their continued “upgrades” of features that already work perfectly fine. Furthermore, the arbitrary, and unnecessary, changes seem to come out of nowhere with no prior notification or instructions. Everyone then goes to the discussions only to find hundreds of comments and suggestions that, according to posted replies, are incomplete, inaccurate, do not work for all generations or are just flat out wrong. A greater fear of using these suggestions is losing what is actually still working. The sudden unnecessary changes seem to be little more than some tech genius trying to justify their job. This is my sixth and final iPad. I know Apple couldn’t care less but it will free me up of the arbitrary ridiculous upgrades.

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Dec 11, 2024 2:14 AM in response to KiwiRags

KiwiRags wrote:

Re missing Passwords folder - The three coloured key app is on my Home Screen but when signing in it’s completely blank. NOTHING has been migrated into it.


Try deleting the Passwords App from your iPad (don't worry, your saved Passwords are still safely stored in iCloud).

Remove or delete apps from iPad - Apple Support


Having removed the Passwords App, restart your iPad:

Force restart iPad - Apple Support


After the iPad restarts, re-install the Passwords App from the App Store:

https://apps.apple.com/app/passwords/id6473799789

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Dec 3, 2024 6:05 AM in response to Noca16

This is the LAST Apple product of any kind i will ever buy. Something is seriously wrong with this company. Every update is horrible, customers concerns are NEVER addressed, the photos app is ruined, and now the passwords are gone.


Thats why i picked the uses name Appleneverlistens because they never listen and they never will listen. Just give up on them.

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Jan 29, 2025 4:24 AM in response to shelley121

I’m delighted to learn that you too have been able to resolve your difficulties, with the new Passwords App, using the provided guidance.


Introduction of the new App has not been as smooth as might have been expected. If you experienced the “blank page” issue experienced by many (including myself), having cleared the problem, I (and to the best of my knowledge, others) have not experienced any recurrence of the issue.

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Jan 17, 2025 2:18 AM in response to mcflyer54

You could sign up to the Beta updates programme. That way you'll get to try out possoible new features before they go live and give Apple devs feedback on them. Apple trials most of its changes this way so if they make it to the next update it's because the feedback they got during beta trials was mostly positive.


The "hundreds of comments" about features that you see here pale into insignificance compared to the millions of users who are not complaining. Apple can't create a custom build for everyone and even if they did just a couple of builds or had lagging builds the cost of maintaining two versions of software are massive. And even then there would be people who don't like it..


Regarding your getting out of Apple products to free you up from, as you put it, arbitrary ridiculous upgrades; I don't know what you plan to do but every product out there changes and upgrades its product on similar lifecyle times. Maybe spend some time on the Android boards first to make sure that it really is all sweetness and light over there.

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Passwords folder missing on iPad Air and iPhone since IOS update to 18.0.1

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