My prescription is out of range for Apple Vision Pro

Dan36124nj wrote:

Well that's unfortunate. My issue is that I was last at the eye doctor Aug 2022 and I asked for a written prescription in case I needed it for anything else. It says "expires 1 year" and Zeiss will NOT accept it. Now I'm supposed to go to the eye doctor for an exam so I can have these stupid lenses? Absolutely not. My prescription is completely valid and my current glasses have this prescription...but now Zeiss demands this? Absolutely ridiculous and I'm about to cancel my entire order. What a way to ruin this. Great job Apple letting Zeiss do this.

It is not unreasonable to need to have a valid prescription to get lenses. You would not be able to get eye glasses without a valid prescription. Your eye doctor apparently wants you to come back every year, which is why your prescription specifies "expires 1 year". Not sure why that is Apple or Zeiss's fault.

For cancelling orders, if not specified in your email, you can go here:

Viewing & Changing Orders - Shopping Help - Apple

I had the same issue. Zeiss maxes out at cylinders greater than -4.6. I talked to my ophthalmologist and they gave me a second prescription with the cylinders dialed down to -4.5 specifically for the inserts. They won’t be perfect but they should be just fine.

Dan36124nj wrote:

Oh for god's sake. Ok fine I see it. I guess you're helping me here but it's still extremely frustrating. All my stupid eye doctor's office had to do was just renew this to cover now-ish and they wouldn't even do that. My eyes are fine and going into the eye doctor solely so I can use a $4,000 Apple Vision Pro seems absurd.

I totally agree with everything you said and understand that it is frustrating. I did not mean to be argumentative, just felt like Zeiss was being unfairly targeted. I have no personal interest in Zeiss and frankly never even heard of them before the Vision Pro announcements.

I hope you stick with your purchase and find this new technology to be a mind blowing experience. I'm on the sidelines for now, but it is on my wishlist. Good luck with whatever you decide and have a great evening.

I'm on the same boat but will not cancel and sell for a profit. You can make about $1000 on ebay. Have you searched there? Prices are crazy, but some people WILL pay.

For what it’s worth, glasses prescriptions are usually valid for two years, not one. And if you call your eye doctor they may be able to write you a new one if yours is expired.

Well that's unfortunate. My issue is that I was last at the eye doctor Aug 2022 and I asked for a written prescription in case I needed it for anything else. It says "expires 1 year" and Zeiss will NOT accept it. Now I'm supposed to go to the eye doctor for an exam so I can have these stupid lenses? Absolutely not. My prescription is completely valid and my current glasses have this prescription...but now Zeiss demands this? Absolutely ridiculous and I'm about to cancel my entire order. What a way to ruin this. Great job Apple letting Zeiss do this.

Dan36124nj wrote:

You mean to tell me every single person who has glasses in the USA has been to an eye doctor in the past year and has a "valid prescription" ?? Cmon. And it's Zeiss telling me they don't trust me to know my own eyes. If I go to RayBan.com now, I can simply enter the numbers of the prescription. No confirming I've been to an eye doctor or some BS. Just sell me the lenses I need. It's absurd. Would you go to the eye doctor for what, $150 or whatever and an hour of time just to get a new prescription for an AVP?

According to RayBan:

Each State has varying regulations regarding the validity of eyewear prescriptions which we fully comply to. We are unable to accept out of date prescriptions and will cancel orders which are sent in with an out of date prescription. The Ray-Ban logo is included on all prescription eyewear.

I also had Zeiss reject my prescription, "prescription is out of range"

I have been emailing Zeiss on what are the ranges they accept. Only generic answers. My ophthalmologist requested for me to get the "range" and could maybe try some other prescriptions that might work. He said he would need to know how far out of the range I was. I am not going to cancel my AVP order until I try all options. Very disappointed in Zeiss not sharing the normal "range"

I am sure you have read the Support Article about using vision corrective lenses for the Apple Vision Pro, but for others you may be interested.

Using Apple Vision Pro with vision prescriptions and vision conditions - Apple Support

There has been no official word on if other vendor will be supported for corrective lenses. At this time Zeiss is the sole vendor and you may be able to get more information on from as they also have a link to keep you informed.

https://www.zeiss.com/vision-care/en/c/optical-inserts-for-apple-vision-pro.html

Ugh. I hope your new appointment is successful and cheap. Best of luck!

Hi, could you share the ranges Zeiss allows for the inserts. They rejected my prescription say if was outside the range but will not share the "range" numbers. Thank-you

You mean to tell me every single person who has glasses in the USA has been to an eye doctor in the past year and has a "valid prescription" ?? Cmon. And it's Zeiss telling me they don't trust me to know my own eyes. If I go to RayBan.com now, I can simply enter the numbers of the prescription. No confirming I've been to an eye doctor or some BS. Just sell me the lenses I need. It's absurd. Would you go to the eye doctor for what, $150 or whatever and an hour of time just to get a new prescription for an AVP?

Not the experience I remember. It was just a matter of typing in the prescription numbers. Great you're so in support of eye doctors. Congrats. I'll ask again - do you think every single person who wears glasses (and wants an AVP) has been to an eye doctor in the past 12 months? And/or would go to an eye doctor just to get these stupid inserts?

Dan36124nj wrote:

Not the experience I remember. It was just a matter of typing in the prescription numbers. Great you're so in support of eye doctors. Congrats. I'll ask again - do you think every single person who wears glasses (and wants an AVP) has been to an eye doctor in the past 12 months? And/or would go to an eye doctor just to get these stupid inserts?

Nothing to do with support of eye doctors. Simply showing it is standard practice to require a valid prescription for getting eyeware as you seem to think that Zeiss is out of line for requiring it. The Warby Parker website has more information about why the prescription is required and how long prescriptions are valid.

https://www.warbyparker.com/learn/how-long-do-glasses-prescriptions-last

Oh for god's sake. Ok fine I see it. I guess you're helping me here but it's still extremely frustrating. All my stupid eye doctor's office had to do was just renew this to cover now-ish and they wouldn't even do that. My eyes are fine and going into the eye doctor solely so I can use a $4,000 Apple Vision Pro seems absurd.