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Cannot open Quicktime Player

I am trying to open Quicktime Player. I can see it in the bar at the bottom of my screen. When I click this, it takes me to Finder where it has opened up an empty folder labeled Quicktime Player under iCloud (screenshot attached).

Not sure what is happening here. Do I need to re-download?

MacBook Pro 13″, macOS 14.0

Posted on Nov 2, 2023 10:37 PM

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Question marked as Top-ranking reply

Posted on Dec 9, 2023 9:23 AM

I have just worked out what the issue was - and this may be the same for all the others who are/were struggling with the same issue. User error !


When you click on Quicktime and it takes you to Finder where it has opened up an empty folder labeled Quicktime Player under iCloud, you need to look at the task bar at the very top of your screen, above/ outside the Finder and there you will see this below. So you just click on File and choose what you want eg New Screen Recording.

4 replies
Question marked as Top-ranking reply

Dec 9, 2023 9:23 AM in response to SarahMDavison

I have just worked out what the issue was - and this may be the same for all the others who are/were struggling with the same issue. User error !


When you click on Quicktime and it takes you to Finder where it has opened up an empty folder labeled Quicktime Player under iCloud, you need to look at the task bar at the very top of your screen, above/ outside the Finder and there you will see this below. So you just click on File and choose what you want eg New Screen Recording.

Dec 9, 2023 9:07 AM in response to SarahMDavison

Please list your computer model and OS version for best assistance.

Identify the model of your Apple device - Apple Support

Find out which macOS your Mac is using - Apple Support


In general:

  1. Find the QuickTime Player app icon in the Dock or in your Applications folder.
  2. Double-click the app icon to launch the app.
  3. QuickTime Player will start with an Open… dialog box. Click Cancel to ignore that.
  4. Find the Menu bar along the top of the screen. Don’t click elsewhere at this time, or the QuickTime Player app might quit when it has no document windows.
  5. From the File menu, choose Screen Recording to start a screen recording. You would see a controller bar in the lower half of the screen. Choose your options there.



Nov 3, 2023 4:17 AM in response to frida_

When you launch the QuickTime Player application, then it will show this ‘Open…’ dialog box, where you may select a media file to open, or click Cancel to choose functions from the menu bar.


The ‘Open…’ dialog box will show the last used location, and will default to the QuickTime folder in your iCloud space the first time, which might be empty if you haven’t saved anything there. Use the sidebar to navigate to other file/folders locations in iCloud or on your computer’s disk.

Cannot open Quicktime Player

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