I had face ID set up then I think I got locked out of phone (it was in pocketbook picked it up said 4 minutes and phone will work) ever since then Face ID wont work I have downloaded latest update turned off and on phone Instead of the circle coming up its a square says position your face within then it just keeps saying move phone lower than higher and nothing happens
iPhone XR, iOS 15
Hello Jingles2,
The first thing we would suggest would be to power cycle the iPhone by pressing and holding either volume button and the side button until the power-off slider appears. Drag the slider and wait 30 seconds for the device to turn off. While simple, this can refresh the iOS, apps and connections. More information is available here: Restart your iPhone
If the issue remains, go ahead and work through these steps:
Details for all of these steps can be found here: If Face ID isn't working on your iPhone or iPad Pro - Apple Support
If you see the message, "Face ID has been disabled", take a look here: If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support
Have a good day.
Hello Jingles2,
The first thing we would suggest would be to power cycle the iPhone by pressing and holding either volume button and the side button until the power-off slider appears. Drag the slider and wait 30 seconds for the device to turn off. While simple, this can refresh the iOS, apps and connections. More information is available here: Restart your iPhone
If the issue remains, go ahead and work through these steps:
Details for all of these steps can be found here: If Face ID isn't working on your iPhone or iPad Pro - Apple Support
If you see the message, "Face ID has been disabled", take a look here: If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support
Have a good day.
the complete the circle doesn't come up when trying to set up Face ID
