Alarm Clock ‘Internal Error’ adding custom songs (iOS 15.4.1)

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XVerax Author

Level 1

9 points

Alarm Clock ‘Internal Error’ adding custom songs (iOS 15.4.1)

Hi,

I’m having an issue with the Clock app.

When creating a new alarm, or editing an existing one, tapping “pick a song” results in the attached error message.

When I tap “cancel”, it gets stuck as a white screen and the app needs closing and relaunching.

When I relaunch the app, it opens as if I was editing an alarm, rather than opening the main screen of all my alarms. Maybe this is a part of the bug-perhaps it’s getting stuck in edit mode?

I’m using an iPhone 12, iOS 15.4.1 and I have tried restarting it.

[Image Edited by Moderator to Remove Personal Information]

iPhone 12 Pro, iOS 15

Posted on Apr 18, 2022 6:13 AM

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Answer 1

Top-ranking reply

ryane77

Community Specialist

Apr 19, 2022 8:42 AM in response to XVerax

Hi XVerax,

Does this happen as soon as you tap "Pick a song," or after you try selecting a song?

Also, is the Music app installed on your device and functioning otherwise?

If so, we recommend using this link to reach Apple directly: Apple Support

Best wishes.

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Answer 2

XVerax Author

Level 1

9 points

Apr 19, 2022 7:33 PM in response to ryane77

Ah, I’m silly.

Of course it’s because I recently deleted the Apple Music app.

It’s odd that the error notification doesn’t let us know that it’s required. I forget you can’t choose songs files on the phone or Spotify directly.

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Alarm Clock ‘Internal Error’ adding custom songs (iOS 15.4.1)

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