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I purchased a text tone and it never downloaded but when I try to complete the process again it says I’ve already purchased it and prompts me to re-download the tone but then never does. It’s not located in my purchases or in my downloads. Help please
Hello Whitney_knowles.
Thank you for using Apple Support Communities. It sounds like you're unable to download your ringtone. Nothing happens when you try to download it. We can understand how this would be an issue. Allow us to investigate this issue and assist in any way we can.
When this issue occurs, are you using your cellular network, Wi-Fi or both? If you're unable to download your ringtone, you can try the following steps below:
Feel free to keep us posted on your results. Cheers.
Hello Whitney_knowles.
Thank you for using Apple Support Communities. It sounds like you're unable to download your ringtone. Nothing happens when you try to download it. We can understand how this would be an issue. Allow us to investigate this issue and assist in any way we can.
When this issue occurs, are you using your cellular network, Wi-Fi or both? If you're unable to download your ringtone, you can try the following steps below:
Feel free to keep us posted on your results. Cheers.
I tried what you recommended in your reply but it was unsuccessful. I have now been charged twice for this tone and would appreciate a refund. Where may I submit that request? It is also located in my purchases on my account but I am unable to use it.
Hey there!
Thanks for updating us with your results. If you were charged twice and would like to request a possible refund, you can do so by visiting the link below:
Request a refund for apps or content that you bought from Apple - Apple Support
You'll want to follow the steps listed within this specific resource. If you encounter any issue with attempting to process your request, you might want to consider reaching out to Apple Support for help. You can do so by visiting the link below:
Thank you for using Apple Support Communities. Best of luck.
iTunes ringtone purchase won’t download
