You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Bug IOS 15

Hey I won’t to report a bug at The IOS 15 in watching videos in both browsers Chrome and Safari but in app that you watch movies at Like Netflix it’s work also the ads that show at the app you watch on it movies I’d didn’t show but the video show but at browsers Chrome and safari the video don’t show no matter what website I enter it shows me like this no matter what I do close website pre any button the sound keep going but video shows black, what I do?

iPhone 7 Plus, iOS 15

Posted on Oct 2, 2021 12:43 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 2, 2021 2:49 PM

Try the following options one at a time until issue is resolved:

1) A new update was released yesterday. That update is iOS version 15.0.1. If you have not updated to iOS 15.0.1 then do so and see whether that resolves the issue.

2) Force restart iPhone 7 Plus

  • Press and hold both the volume down button and the Sleep/Wake button at the same time. When the Apple logo appears, release both buttons. (DO NOT release Side Button when invited to Slide Power OFF). 

3) Contact ➔ Apple Support.


Axel F.

13 replies
Question marked as Top-ranking reply

Oct 2, 2021 2:49 PM in response to yasen193

Try the following options one at a time until issue is resolved:

1) A new update was released yesterday. That update is iOS version 15.0.1. If you have not updated to iOS 15.0.1 then do so and see whether that resolves the issue.

2) Force restart iPhone 7 Plus

  • Press and hold both the volume down button and the Sleep/Wake button at the same time. When the Apple logo appears, release both buttons. (DO NOT release Side Button when invited to Slide Power OFF). 

3) Contact ➔ Apple Support.


Axel F.

Oct 11, 2021 2:02 PM in response to yasen193

Hello all,


During some internal testing at my company, we discovered this is currently a bug within iOS 15 itself, and affects HTML5 video in the Safari browser. It was discovered during one of the betas and (according to some users) fixed during a later subsequent beta. For some reason it seems to have made it into the release version. I did some digging and it should be fixed in the latest versions of Webkit (which Safari uses as it's browser engine).


As a temporary fix you can do the following -


Open Settings App > Safari > Advanced > Experimental Features

Turn off:

- "GPU Process: Media"

- "GPU Process: Video Capture"

- "GPU Process: WebGL"


Hope this helps. I've tested it on my own iPhone and iPad and can confirm it does solve the issue.

Bug IOS 15

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.