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My iPad is stuck in recovery mode and I was unable to restore it. Can I trade it in?

My iPad is stuck in recovery mode and I was unable to restore it. Can I trade it in?

iPad, iPadOS 14

Posted on Jul 26, 2021 4:12 AM

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Question marked as Top-ranking reply

Posted on Jul 26, 2021 4:20 AM

As is, the iPad would be considered “non functional” - which in most cases disqualifies the iPad from trade-in until resolved.


If you resolve the problem - if need be with assistance from the technicians at the Genius Bar of your local Apple Store, or directly from Apple Support, then your iPad may be given a trade-in value.


For functional qualifying devices, you can explore potential trade-in values here:

Apple Trade In - Apple


These support pages outline the available methods to restore an iPad - either from a backup, or to Factory Settings:

Restore your iPhone, iPad or iPod touch from a backup – Apple Support

Restore your iPhone, iPad or iPod to factory settings – Apple Support

Restore all content to iPad from a backup - Apple Support


You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support


Use of a PC or Mac computer is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) will be delighted to assist.

1 reply
Question marked as Top-ranking reply

Jul 26, 2021 4:20 AM in response to malek280

As is, the iPad would be considered “non functional” - which in most cases disqualifies the iPad from trade-in until resolved.


If you resolve the problem - if need be with assistance from the technicians at the Genius Bar of your local Apple Store, or directly from Apple Support, then your iPad may be given a trade-in value.


For functional qualifying devices, you can explore potential trade-in values here:

Apple Trade In - Apple


These support pages outline the available methods to restore an iPad - either from a backup, or to Factory Settings:

Restore your iPhone, iPad or iPod touch from a backup – Apple Support

Restore your iPhone, iPad or iPod to factory settings – Apple Support

Restore all content to iPad from a backup - Apple Support


You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support


Use of a PC or Mac computer is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) will be delighted to assist.

My iPad is stuck in recovery mode and I was unable to restore it. Can I trade it in?

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