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My iPhone 7 screen is frozen, will not respond to any commands

my i phone 7 screen is frozen, will not respond to any commands, a phone number comes up 1-801-695-**** and some guys comes on line then hangs up, is it possible to turn off the i phone another way


[Edited by Moderator]

Posted on Mar 8, 2021 9:18 AM

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Question marked as Top-ranking reply

Posted on Mar 8, 2021 9:51 AM

Did you try all of the steps from the article that brought you here? If so, and they didn't help, then the next step would be to contact Apple Support directly. You can do so, by selecting the "Get Support" link in the upper right-hand side of this forum's web page.

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My iPhone 7 screen is frozen, will not respond to any commands

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