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fromhercules Author

Level 1

4 points

IPhone 13 Pro Max screen is frozen and won’t respond to any touch screen command.

My iPhone 13 Pro Max is frozen. It doesn’t respond to any touch screen commands, including the “slide to power off.” Any suggestions?

Posted on Jan 7, 2022 8:41 AM

Top-ranking reply

ProustGiulio

Level 10

208,590 points

Posted on Jan 7, 2022 8:44 AM

Try a forced restart of your 13, using these instructions:--> Force restart iPhone – Apple Support

If the issue persists, I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio

(*) You can do it:

Online:--> Genius Bar Reservation and Apple Support Options - Apple;
Contacting a local Apple Store or AASP among the list provided above;
Using the "Apple Store" app, available and downloadable from AppStore.

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IPhone 13 Pro Max screen is frozen and won’t respond to any touch screen command.

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