You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: jacklyn83
jacklyn83 Author
User level: Level 1
4 points

why does my phone say unable to activate face id

why does my phone say unable to activate face id


iPhone 11, iOS 14

Posted on Feb 3, 2021 8:04 AM

Reply
Question marked as Top-ranking reply
User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
414,064 points

Posted on Feb 3, 2021 8:08 AM

If you have either dropped the device accidentally or exposed it to liquid or used it beyond acceptable temperature limits then…


Take your device to an Apple Retail Store or Apple Authorized Service Provider, or contact Apple Support:


Find Locations - Location Selector - Apple


Contact Apple for support and service - Apple Support 


Get a Genius Bar Reservation and Apple Support Options - Apple


Contact Genius Bar.

Manage Reservations - My Reservations - Apple

View in context

Similar questions

2 replies
Question marked as Top-ranking reply
User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
414,064 points

Feb 3, 2021 8:08 AM in response to jacklyn83

If you have either dropped the device accidentally or exposed it to liquid or used it beyond acceptable temperature limits then…


Take your device to an Apple Retail Store or Apple Authorized Service Provider, or contact Apple Support:


Find Locations - Location Selector - Apple


Contact Apple for support and service - Apple Support 


Get a Genius Bar Reservation and Apple Support Options - Apple


Contact Genius Bar.

Manage Reservations - My Reservations - Apple

Reply

why does my phone say unable to activate face id

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up