Apple ID issues on daughters phone

KristinRose8872 wrote:

Saying account has been disabled

And the exact text of the error message matters.

Here again are the two common “disabled” messages. Click on these blue-text links for details on each:

If your Apple ID is locked or disabled - Apple Support

If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support

And you will absolutely need to be running separate Apple IDs here, or you’ll be headed for trouble with mixed messages and misrouted authentication prompts, among other issues.

What’s the specific error message or diagnostic being shown?

You’ll want to have separate Apple IDs for separate users, and then set up family sharing if that’s appropriate.

Here’s the sequence to transfer the iPhone to another user, releasing your context and establishing theirs:

What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support

Some guesses on what might be happening here, without knowing the error you’re encountering, and without known whether unique Apple IDs are in use (as should be):

If your Apple ID is locked or disabled - Apple Support

If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support

And for setting up family sharing:

Family Sharing - Apple

See the Apple Support articles below for contact information.  

Apple ID - Official Apple Support.    

Contact Apple for help with Apple ID account security - Apple Support.   (Link doesn’t always load)  

Get Support          Work through the screens to get a chat option. You may have to pick a slightly different problem.

Apple Support schedule phone call

https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.

Have you checked Settings/Screen Time for any restrictions?

Did you read the 2 links about disabled accounts that are posted above?

We are not Apple Support, we are other users.

We do not work for Apple.

Try the GetSupport link.

You'll likely want Chat.