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Hey, so I bought this second hand iPhone7 and I cannot update nor install any app on my phone.
although i made an account but it kept asking me for the old account and I couldn’t find anything related to this topic; removing the account from the device not the opposite.
yours truly.
What to do before selling or giving away your iPhone, iPad, or iPod touch [or if you received one that had not been erased] - "Use these steps to remove your personal information from a device, even if you don't have it anymore." --> https://support.apple.com/HT201351
Do the above, but it is quite possible you are encountering activation lock, in which case:
Turn off Activation Lock --> https://support.apple.com/HT201441 - An activation lock can only be removed using the log-in information for the account that applied the lock.
If this is a device for which you are not the original owner, get the owner of the account to remove the lock or return the device for a refund. The device is otherwise useless to you. If the owner has not provided contact information as a message showing in the login screen there is no way to contact the owner unless the person who gave you the device knows them.
What to do before selling or giving away your iPhone, iPad, or iPod touch [or if you received one that had not been erased] - "Use these steps to remove your personal information from a device, even if you don't have it anymore." --> https://support.apple.com/HT201351
Do the above, but it is quite possible you are encountering activation lock, in which case:
Turn off Activation Lock --> https://support.apple.com/HT201441 - An activation lock can only be removed using the log-in information for the account that applied the lock.
If this is a device for which you are not the original owner, get the owner of the account to remove the lock or return the device for a refund. The device is otherwise useless to you. If the owner has not provided contact information as a message showing in the login screen there is no way to contact the owner unless the person who gave you the device knows them.
Remove Apple ID from iPhone
