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Unable to play certain tracks

I recently purchased an album on iTunes and all of the tracks play except 3. Evey time I try to play these tracks the authorisation window pops up. Going through the authorisation process does nothing. What next?

Posted on Oct 10, 2019 6:47 PM

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Question marked as Top-ranking reply

Posted on Oct 15, 2019 11:45 AM

Repeated requests to authorize an already authorized computer for recent store downloads typically indicates you have corrupt or incomplete copies. Delete the tracks that won't play from your library without hiding from your purchase history. Redownload using the cloud links that should remain, or close iTunes and reopen if they don't show up straight away. While downloading click the activity widget and turn off the option that allows for simultaneous downloads.


If that hasn't helped see If iTunes prompts you to authorize your computer when you try to play iTunes Store purchases - Apple Support.


tt2

5 replies
Question marked as Top-ranking reply

Oct 15, 2019 11:45 AM in response to iplodding

Repeated requests to authorize an already authorized computer for recent store downloads typically indicates you have corrupt or incomplete copies. Delete the tracks that won't play from your library without hiding from your purchase history. Redownload using the cloud links that should remain, or close iTunes and reopen if they don't show up straight away. While downloading click the activity widget and turn off the option that allows for simultaneous downloads.


If that hasn't helped see If iTunes prompts you to authorize your computer when you try to play iTunes Store purchases - Apple Support.


tt2

Oct 15, 2019 11:40 AM in response to iplodding

Hi iplodding,


Thanks for using Apple Support Communities. It sounds like you’re being asked to authorize your computer when you try to play certain songs you’ve purchased. I’m happy to help. You’ll want to refer to the steps in the article below:


If iTunes for Windows prompts you to authorize your computer when you try to play purchases - Apple Support


Take care.

Unable to play certain tracks

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