iPad App Store: Cannot download/update apps or load Apple ID

Hi muckymicky,

welcome to this Apple (user-to-user) Community!

Re: iPad App Store: Cannot download/update apps or load Apple ID

My App Store hasn’t been working properly on my iPad

✽ every time I hit “install” it just gets stuck on a loading icon

✽ trying to update apps, it’ll just say “waiting..” forever.

✽ to open my Apple ID account page .... it just says “Loading…

✽ Wondering which iPadOS version is installed on your iPad: See Settings > General > Software updates.

Eg: updates or upgrades often add necessary bug-fixes and security updates.(back-up iPad first if updating)

✽ If already using the most recent compatible iOS version: Try restarting your iPad & see if that restores order.

✽ If still not able to Log-in to your Account in App Store: Check you are signed in to your Apple Account on your iPad with the Apple Account details you use for the App Store:

If needed: See how to: Sign in to your Apple Account on the web or in your device settings - Apple Support

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More trouble-shooting: ✽ Check whether there are restrictions set preventing you from using the App Store

Look through the Settings on the iPad ... also check FaceTime Settings if needed

Eg: Change settings and restrictions in the App Store on iPad - Apple Support

✽ If you still can't log in or download anything on the App Store:

You might want to check through the five steps in Apple Support's linked article below:

If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support

Hope something here can help, or please feel free to let us know mre about where issues occur.

All the best :-)

Here are a variety of resources helping with connectivity issues:

Restart your equipment and/or sign out and back in again, and try again.

If you can't connect to the App Store, iTunes Store, or other Apple services, read this support article --> If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support

Here's a related article about what to do if you can't connect or sign in to iCloud --> https://support.apple.com/HT203512

If your iPhone or iPad won’t connect to a Wi-Fi network, or if you have related connectivity issues, read this support article --> If you can't connect to Wi-Fi on your iPhone or iPad - Apple Support

Here's a case where using a VPN prevented sign-in --> AppStore - Apple Community

Remove the VPN entirely, don't just turn off.

If none of the resources provide a solution, contact Apple for assistance:

For support, click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.

or:

Contact Apple for support and service --> "See a list of Apple phone numbers around the world."

Click here --> Contact Apple Support - Apple Support