My son (age 13) cannot change his profile picture in his Apple Account? He can follow all the steps including selecting and loading his preferred picture but after saving it the original picture remains. Any suggestions on how to fix this?
Maybe as summarized in this post by sberman at How do I update my iCloud account picture… - Apple Community ?
“Apple uses two distinct photos:
Your Apple Account photo. This is set at Settings > [your Apple Account] > Personal Information. You may change the photo at the top there.
Your Contacts photo. This is changed in the Contacts app at My Card. You may edit the card and change the photo there.”
Refer to this page for Apple Support features ➔ Contact - Official Apple Support
Select from the presented options until you find a solution for your issue, or see if there is a chat or phone call contact method offered lower on the page under “Get more help” (you sometimes have to narrow down the options multiple times before this is shown). If you do not see your issue, keep experimenting with any series of selections until you reach one that offers a chat session or a telephone call and get the representative to redirect you.
This support article has various country telephone numbers for contacting Apple for support and service ➔ Contact Apple Support - Apple Support For some countries look under “Other” listing at the end of the list. Not every country has telephone support, and phone numbers may only work when calling from the same country.
Thank you for your reply.
I have tried to change the picture as per your suggestion for the Apple Account Photo.
I can log into my son's Apple Account with his iCloud email.
But when I go into Personal Information I can see the picture that we want to change (it is actually his mother's picture) but there is no way to change it on that page.
I have also tried to go into his iCloud settings and under 'Photo', it has 'Change Apple Account Photo'. It allows me to drag a new photo into position, zoom and rotate it but it doesnt Save it. I click Save, the window closes but the old photo is still on the profile.
Changing my sons profile picture in his Apple ID
